Upgraded to fibre broadband and getting regular evening, annoying brief drops in connection - I've had engineers out numerous times and each one finds a different small fault and corrects it - the ancient overhead cable, which was leaking water, has (finally) been changed, the internal wiring boxes have been changed, the router is the new one supplied (no-one at PlusNet has suggested this might be faulty), yet it still goes on. So I reported it again and have been told:
"we consider drops up to 3 times per day or 6 times within 3 days to be an acceptable amount of disconnections and we wouldn't investigate this further."
I actually DON'T find this acceptable, especially when I have "upgraded" from a perfectly stable non-fibre connection and am now paying more. Any thoughts? Better providers who will sort the problem?
