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My ping has doubled when using XBOX

FIXED
dw74
Hooked
Posts: 5
Fixes: 1
Registered: 30-12-2017

My ping has doubled when using XBOX

Hi,

I'm wondering if anyone has any idea why my ping on XBOX ONE has just increased. Normally its around 17ms, but now its around 32ms when I test my ping.

 

Nothing has changed at my end, I'm still connected to the master socket and wired to the router. My ping to the router is 1ms so I know that's not the problem, I've disconnected everything and its still the same. My download/upload speeds are the same, its just my latency that has doubled in the last few days.

Any help would be appreciated,

Thanks.

 

 

9 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 169
Thanks: 55
Fixes: 6
Registered: 07-12-2017

Re: My ping has doubled when using XBOX

Hi there! Welcome to the Forums.

 

Can you do a Trace Route and post the results?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
dw74
Hooked
Posts: 5
Fixes: 1
Registered: 30-12-2017

Re: My ping has doubled when using XBOX

Hi, thanks for the reply.

 

Where would you like me to do a trace route to? The ping is being reported on the Xbox within the network menu so I don't know where to run a trace route. I wish i knew the IP that it uses so I could get a better picture from my desktop. Do you know what address to use for Xbox live servers? Or is there another address you'd like me to try?

 

Thanks,

D

Plusnet Help Team
Plusnet Help Team
Posts: 7,798
Thanks: 2,293
Fixes: 385
Registered: 21-04-2017

Re: My ping has doubled when using XBOX

Ideally we'd like to run a traceroute to the Xbox servers but if you don't know the address, can you run a traceroute to pingbox1.thinkbroadband.com and/or bbc.co.uk?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dw74
Hooked
Posts: 5
Fixes: 1
Registered: 30-12-2017

Re: My ping has doubled when using XBOX

OK.

 

Here's the traceroute for pingbox1.thinkbroadband.com (avg ping of 11ms):

 

========================================

traceroute to pingbox1.thinkbroadband.com (80.249.99.164), 64 hops max, 72 byte packets

1  dsldevice (192.168.1.254)  2.450 ms  1.212 ms  1.315 ms

2  * * *

3  * * *

4  be3-3100.pcn-ir01.plus.net (195.166.143.12Cool  10.448 ms  10.172 ms  9.847 ms

5  195.99.125.136 (195.99.125.136)  15.102 ms  11.199 ms  11.157 ms

6  peer6-hu0-1-0-1.telehouse.ukcore.bt.net (195.99.127.25)  10.613 ms  11.251 ms  11.712 ms

7  * * *

8  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net (80.249.97.17)  14.599 ms  12.021 ms  11.556 ms

9  po4-31.core-rs2.thdo.ncuk.net (80.249.97.85)  11.302 ms  12.693 ms  11.055 ms

10  pingbox1.thinkbroadband.com (80.249.99.164)  11.604 ms  11.231 ms  11.118 ms

========================================

If I ping a website I'm getting about 10-11ms (which is usual I think) but using the xbox one Network diagnostics in the sytem settings menu's (I've tried it on two separate xbox's with same result) I'm getting a ping of 30-32ms to their servers. It may be a problem with their servers (with it being Christmas and potentially a whole loaf of new users accessign their servers) but I wanted to eliminate the possibility that it was at this end first.

dw74
Hooked
Posts: 5
Fixes: 1
Registered: 30-12-2017

Re: My ping has doubled when using XBOX

the smiley in the traceroute is in fact an '8 )' so that iP should read:

195.166.143.128

jude-
Hooked
Posts: 9
Registered: 11-12-2016

Re: My ping has doubled when using XBOX

My ping has gone from 17 to 28!

Plusnet Help Team
Plusnet Help Team
Posts: 7,798
Thanks: 2,293
Fixes: 385
Registered: 21-04-2017

Re: My ping has doubled when using XBOX

The latency looks fine throughout that traceroute.

It does appear that the issue lies with the Xbox servers.

 

 

@jude-

Is this causing you any issues?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dw74
Hooked
Posts: 5
Fixes: 1
Registered: 30-12-2017

Re: My ping has doubled when using XBOX

Fix

Yes, I'm beginning to think that.

Thanks for taking the time to look.

Regards,

DW

Plusnet Help Team
Plusnet Help Team
Posts: 7,798
Thanks: 2,293
Fixes: 385
Registered: 21-04-2017

Re: My ping has doubled when using XBOX

No problems at all. Let us know if we can be of further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team