My ping has doubled when using XBOX
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30-12-2017 12:25 PM
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Hi,
I'm wondering if anyone has any idea why my ping on XBOX ONE has just increased. Normally its around 17ms, but now its around 32ms when I test my ping.
Nothing has changed at my end, I'm still connected to the master socket and wired to the router. My ping to the router is 1ms so I know that's not the problem, I've disconnected everything and its still the same. My download/upload speeds are the same, its just my latency that has doubled in the last few days.
Any help would be appreciated,
Thanks.
Fixed! Go to the fix.
Re: My ping has doubled when using XBOX
30-12-2017 3:21 PM
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Re: My ping has doubled when using XBOX
30-12-2017 4:28 PM
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Hi, thanks for the reply.
Where would you like me to do a trace route to? The ping is being reported on the Xbox within the network menu so I don't know where to run a trace route. I wish i knew the IP that it uses so I could get a better picture from my desktop. Do you know what address to use for Xbox live servers? Or is there another address you'd like me to try?
Thanks,
D
Re: My ping has doubled when using XBOX
30-12-2017 4:51 PM
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Re: My ping has doubled when using XBOX
30-12-2017 5:20 PM
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OK.
Here's the traceroute for pingbox1.thinkbroadband.com (avg ping of 11ms):
========================================
traceroute to pingbox1.thinkbroadband.com (80.249.99.164), 64 hops max, 72 byte packets
1 dsldevice (192.168.1.254) 2.450 ms 1.212 ms 1.315 ms
2 * * *
3 * * *
4 be3-3100.pcn-ir01.plus.net (195.166.143.128) 10.448 ms 10.172 ms 9.847 ms
5 195.99.125.136 (195.99.125.136) 15.102 ms 11.199 ms 11.157 ms
6 peer6-hu0-1-0-1.telehouse.ukcore.bt.net (195.99.127.25) 10.613 ms 11.251 ms 11.712 ms
7 * * *
8 te2-1-9.star10g.bdr-rt3.thdo.ncuk.net (80.249.97.17) 14.599 ms 12.021 ms 11.556 ms
9 po4-31.core-rs2.thdo.ncuk.net (80.249.97.85) 11.302 ms 12.693 ms 11.055 ms
10 pingbox1.thinkbroadband.com (80.249.99.164) 11.604 ms 11.231 ms 11.118 ms
========================================
If I ping a website I'm getting about 10-11ms (which is usual I think) but using the xbox one Network diagnostics in the sytem settings menu's (I've tried it on two separate xbox's with same result) I'm getting a ping of 30-32ms to their servers. It may be a problem with their servers (with it being Christmas and potentially a whole loaf of new users accessign their servers) but I wanted to eliminate the possibility that it was at this end first.
Re: My ping has doubled when using XBOX
30-12-2017 5:21 PM
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the smiley in the traceroute is in fact an '8 )' so that iP should read:
195.166.143.128
Re: My ping has doubled when using XBOX
30-12-2017 5:53 PM
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My ping has gone from 17 to 28!
Re: My ping has doubled when using XBOX
30-12-2017 6:06 PM
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The latency looks fine throughout that traceroute.
It does appear that the issue lies with the Xbox servers.
Is this causing you any issues?
30-12-2017 6:08 PM
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Yes, I'm beginning to think that.
Thanks for taking the time to look.
Regards,
DW
Re: My ping has doubled when using XBOX
30-12-2017 6:24 PM
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