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My order for fibre and cancellation fees

jmac80
Dabbler
Posts: 24
Registered: 27-12-2015

My order for fibre and cancellation fees

Hello

Wondering can an admin help me out please?

Just upgraded account to fibre as now available in my area..

I was on a 18 month adsl contract with yourself and I believed it was free to upgrade to fibre if you start a new contract?

When I login to my account it says (for my old package) £98.70 upon cancellation.. Will I be charged this when I switch to fibre?

Can you also see if my order for fibre has actually gone through as I read many horror stories of activation day coming and going?

Is there anything else I need to do to prepare?

I shall be using my own fibre modem..

 

Thanks James

10 REPLIES
jmac80
Dabbler
Posts: 24
Registered: 27-12-2015

Re: My order for fibre and cancellation fees

Also just got an email saying there is a problem with my order.. can someone check this please?

jmac80
Dabbler
Posts: 24
Registered: 27-12-2015

Re: My order for fibre and cancellation fees

Mods please don't all rush to help at once Cheesy

rongtw
Seasoned Hero
Posts: 6,543
Thanks: 1,271
Fixes: 12
Registered: 01-12-2010

Re: My order for fibre and cancellation fees

PN staff seam to be Hibernating Undecided

I doubt if you  will charged any termination fee if you are upgrading , But we need PN staff to check your order when they wake up Knuppel

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SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 587
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Registered: 21-09-2009

Re: My order for fibre and cancellation fees

@jmac80

Mods are just customers like yourself and have no access to Plusnet systems. All they do is look after the forum.

You want someone who is a STAFF member to help although given you originally  posted 6 days ago, I would suggest you phone/Chat/Twitter/Facebook to see if that avenue is more responsive. 

rongtw
Seasoned Hero
Posts: 6,543
Thanks: 1,271
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Registered: 01-12-2010

Re: My order for fibre and cancellation fees

SpendLessTime There has been a definate lack of PN on forum just lately Shocked maybe they have been sent to Phone lines to TRY reduce call waiting Cheesy
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 26,548
Thanks: 790
Fixes: 9
Registered: 10-04-2007

Re: My order for fibre and cancellation fees

Ring up and select the option to cancel/leave, then tell them you are impatient for fibre and as they can't get their act together you are going to move to another ISP.

You'll find the wait time on the cancellations line is much less (wonder why?) and they will get things going to keep you.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Moderator
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Registered: 14-04-2007

Re: My order for fibre and cancellation fees


rongtw wrote:
SpendLessTime There has been a definate lack of PN on forum just lately Shocked maybe they have been sent to Phone lines to TRY reduce call waiting Cheesy

And it is still the holiday season Wink

Customer and Forum Moderator.

SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 587
Fixes: 53
Registered: 21-09-2009

Re: My order for fibre and cancellation fees

Holiday season? Halloween or Christmas one.

You would hope that the PN forum staff would have some system in place so that customers do not have questions sat unanswered for 6 days plus.

It is beyond a joke that this person is still waiting.

 

rongtw
Seasoned Hero
Posts: 6,543
Thanks: 1,271
Fixes: 12
Registered: 01-12-2010

Re: My order for fibre and cancellation fees

Definitely NOT DOING US PROUD !!

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
St3
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Re: My order for fibre and cancellation fees