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My move to PN fibre from standard PN broadband

glassblower
Newbie
Posts: 2
Thanks: 1
Registered: ‎18-09-2017

My move to PN fibre from standard PN broadband

I'm already with PN on standard broadband. Upgraded to fibre on the 12th September and router has arrived. Originally given an activation date for tomorrow 19th September 2017 which I thought was quite acceptable.

After conflicting messages about the activation date I called CS this evening and after being on hold for 45 minutes I'm now being told.......

The broadband service is now being transferred to the 21C Network.
The transfer will complete by midnight on 28/09/2017

 Not happy about this and now strongly considering canceling the order tomorrow and moving elsewhere. I could have understood it if I'd been moving from another ISP but I'm already with PN.

2 REPLIES
glassblower
Newbie
Posts: 2
Thanks: 1
Registered: ‎18-09-2017

Re: My move to PN fibre from standard PN broadband

Fibre order now cancelled. Apparently provisioning messed it up. Busy time of year was the explanation. Plusnet will do you proud, haha.

 

Plusnet Help Team
Plusnet Help Team
Posts: 9,527
Thanks: 3,070
Fixes: 482
Registered: ‎21-04-2017

Re: My move to PN fibre from standard PN broadband

Sorry to hear you've cancelled your fibre order

As we'd need to arrange an engineer to visit the cabinet to complete jumpering work, the lead times are largely out of our control as they depend on the engineer availability of the local Openreach resource.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team