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My ip profile

CrystalJayme
Grafter
Posts: 73
Registered: 06-01-2015

My ip profile

Plusnet staff can you please check my line and see if my ip profile has gone back down to 65mbps? Thank you
P.S. You did reset my ip profile back up to 78mbps but I'm getting max 63mbps and 60mbps during weekends and peak times. Normally I get higher when my ip profile has been raised.
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: My ip profile

Your sync speed is at 67.9, so the profile will be defined by this. The profile of your line isn't restricting the sync either.
Downstream Speed 67.9 Mbps
Upstream Speed 20.0 Mbps
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Retransmission Low
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
CrystalJayme
Grafter
Posts: 73
Registered: 06-01-2015

Re: My ip profile

Thanks Chris is G.INP active on my line too please? I cannot check due to bto modem is locked until I replace both the router and modem with a vdsl+ box
CrystalJayme
Grafter
Posts: 73
Registered: 06-01-2015

Re: My ip profile

Also I've added a .png image of my download rate
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: My ip profile

Looks like G.INP is active on your line.
Quote from: Chris
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Retransmission Low

That's the defining part of the test that tells us. In honesty, your .png is something I'd expect from G.INP'd lines.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
CrystalJayme
Grafter
Posts: 73
Registered: 06-01-2015

Re: My ip profile

Thanks MattyC for your confirmation that G.INP is active on my line. So as my plusnet router and bto modem doesn't support G.INP I might now have to purchase a Billion vdsl+ or the ZyXEL VMG8924-B10A both have G.INP that might get back my 73mbps maybe more.