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My fibre connection is down

FIXED
jaread83
Community Gaffer
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Registered: ‎22-02-2016

Re: My fibre connection is down

Hi @Gandalf,

Good news! BT engineer has fixed the issue.

The pole that my line was connected to has a faulty connection somewhere underground. The engineer has moved my connection in the cabinet to a new one located at the pole on the other end of the street and effectively daisy chained it to my house.

I am getting a max speed of 53mb now and the connection is stable! I am supposed to have the 80/20 package but i dont think i can get those speeds if thats my max line speed.

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Gandalf
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Re: My fibre connection is down

Yay, great success!

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jaread83
Community Gaffer
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Posts: 3,438
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Registered: ‎22-02-2016

Re: My fibre connection is down

Oh no.... the router light has gone orange again! Sad

Edit: and now it can't decide whether or not to stay on or off.. keeps switching between blue and orange.

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Gandalf
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Re: My fibre connection is down

Oh noes Cry Looks like your connection is back up after it dropped.

 

We've not received an engineer report back yet so they might still be working on the line.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jaread83
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Posts: 3,438
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Registered: ‎22-02-2016

Re: My fibre connection is down

Okay sounds good. I will just keep my eye on it for now.

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jaread83
Community Gaffer
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Posts: 3,438
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Registered: ‎22-02-2016

Re: My fibre connection is down

Looks like its all stable and it hasn't dropped connection since I said so in my earlier message.

Many thanks @Gandalf for helping with arranging an engineer and monitoring my connection! I can now mark this as resolved Smiley

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Alex
Community Veteran
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Registered: ‎05-04-2007

Re: My fibre connection is down

Good to hear.

Now you can work from home this weekend. Tongue

Gandalf
Community Gaffer
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Re: My fibre connection is down

Yay. I'm glad to hear that. Thumbs_Up

 

Now you can work from home this weekend. Tongue

Aye, no excuse now. Cheesy

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jaread83
Community Gaffer
Community Gaffer
Posts: 3,438
Thanks: 2,336
Fixes: 81
Registered: ‎22-02-2016

Re: My fibre connection is down

Eh, the only work I do on the weekends is taking care of my 2 year old son Wink no time for anything else!

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