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My fault returns...again!

Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: ‎22-06-2012

My fault returns...again!

Plusnet confirmed on Friday that my supposedly cured fault had in fact returned & your colleague confirmed that it had been passed to the faults team. Despite that, you have allowed BTOR to close the fault on Sunday.

 

Therefore, I have raised a new fault & would appreciate it being actioned. Thank you.

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,590
Thanks: 3,090
Fixes: 486
Registered: ‎21-04-2017

Re: My fault returns...again!

Hi there.

Unfortunately faults with our suppliers close after 5 working days if left unactioned.

However, from what I can see your ticket is still open with us. I've also responded to your other thread earlier today with the next steps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 19,037
Thanks: 2,087
Fixes: 311
Registered: ‎11-01-2008

Re: My fault returns...again!

Moderators Note.
Locked in favour of existing linked topic.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'