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My fault returns...again!

tijara33
Pro
Posts: 1,360
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

My fault returns...again!

Plusnet confirmed on Friday that my supposedly cured fault had in fact returned & your colleague confirmed that it had been passed to the faults team. Despite that, you have allowed BTOR to close the fault on Sunday.

 

Therefore, I have raised a new fault & would appreciate it being actioned. Thank you.

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: My fault returns...again!

Hi there.

Unfortunately faults with our suppliers close after 5 working days if left unactioned.

However, from what I can see your ticket is still open with us. I've also responded to your other thread earlier today with the next steps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: My fault returns...again!

Moderators Note.
Locked in favour of existing linked topic.
Customer / Moderator
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If it fixed it click 'This fixed my problem'