My fault returns...again!
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My fault returns...again!
09-07-2018 6:13 PM
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Plusnet confirmed on Friday that my supposedly cured fault had in fact returned & your colleague confirmed that it had been passed to the faults team. Despite that, you have allowed BTOR to close the fault on Sunday.
Therefore, I have raised a new fault & would appreciate it being actioned. Thank you.
Re: My fault returns...again!
09-07-2018 7:49 PM
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Hi there.
Unfortunately faults with our suppliers close after 5 working days if left unactioned.
However, from what I can see your ticket is still open with us. I've also responded to your other thread earlier today with the next steps.
Re: My fault returns...again!
09-07-2018 8:00 PM
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Locked in favour of existing linked topic.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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- Re: My fault returns...again!