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My connection just drops out
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My connection just drops out
07-04-2015 6:37 PM
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I have recently moved to Plusnet fibre broadband. I have allowed the 10 days for the system to settle, but it doesn't appear to be much quicker than my old standard broadband. The most frustrating thing is that I still lose the connection. Sometimes it comes back automatically. Other times I have to reconnect manually. This happens on both the my laptop and my pc. I have carried the recommended speed check and the results are; download speed 35.93 Mbps, upload speed 9.89 Mbps and ping latency 36.50ms. Are these the type of results I should expect and if so why does the connection just randomly drop out? Appreciate any feedback.
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Re: My connection just drops out
07-04-2015 6:46 PM
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Welcome to the community.
I can't see much wrong with the speeds you are getting.
as for connection, this has been excellent (currently 13 Days, 4 hours on going. This makes me thing the issues that you have may be related to wireless. Have you tried a wired connection?
I can't see much wrong with the speeds you are getting.
as for connection, this has been excellent (currently 13 Days, 4 hours on going. This makes me thing the issues that you have may be related to wireless. Have you tried a wired connection?
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Re: My connection just drops out
07-04-2015 7:24 PM
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Hi
Thanks for getting back to me. The connection has just dropped out on me again and I received the code #2032 on the BTW Performance Test. I reconnected manually and the results are; results are; download speed 38.93 Mbps, upload speed 9.43 Mbps and ping latency 38.63ms. Why shouyld this happen?
On my pc I am using powerline wi fi adaptor as the pc is in a different room. On my new laptop it already has the wireless facility built in, but I have the same connection problems even when I am in the same room as the router> So do you think it could still be the wireless connection or is the broadband speeding varying and causing the connection drop out?
Thanks for getting back to me. The connection has just dropped out on me again and I received the code #2032 on the BTW Performance Test. I reconnected manually and the results are; results are; download speed 38.93 Mbps, upload speed 9.43 Mbps and ping latency 38.63ms. Why shouyld this happen?
On my pc I am using powerline wi fi adaptor as the pc is in a different room. On my new laptop it already has the wireless facility built in, but I have the same connection problems even when I am in the same room as the router> So do you think it could still be the wireless connection or is the broadband speeding varying and causing the connection drop out?
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Re: My connection just drops out
07-04-2015 9:46 PM
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It's a big possibility, but you need to run speed test wired to get a proper result, and to figure out if it's your wifi that is the problem.
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Re: My connection just drops out
08-04-2015 9:19 AM
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