My connection is not as good as it was....
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- Re: My connection is not as good as it was....
My connection is not as good as it was....
23-05-2015 2:50 PM
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Any advice welcome here. I was with BT infinity for a while and their service was spot on. However due to wanting a static i.p and also the cashback on offer i chose Plusnet over Zen for my next isp. However it is started going down hill. Here are the "average" connection details over the last year or so.
This was when the connection was installed or fairly close to it
it then settled to this and stayed at this speed for a long time.
However in the last 3 months this is the best i can get out of my connection now. (on average 61-63)
Weirdly the upload has gone upslightly but on average i have 62-63 mbps that a 10 mbps drop !! and my ping averaged 25 but i can get 20 at times.
Nothing has changed on the hardware front and my entire house is Cat5e with everything being Gig connection. I have an Asus AC68U router with the white openreach modem. I get the same result connected directly to the open reach modem so its not my network slowing things down i dont think.
I would expect as more people take up fibre for it to slow at peak times but this is 24/7.
Im seriously tempted to give Zen a go now and see if that improves things. a 10mbps drop in my eyes is a huge drop 15% of my connection speed has just walked away and also over doubled my ping. Has any one else had this ?
I know it seems a little petty and some will say your lucky to get 60odd but ultimately my line was better and it seems to be slowing by about 1mbps a month or so as an average. Given i have a couple of servers in my house doing bits and bob i really cannot afford to have a slower connection. I want my connection to get faster with time not slower. The increase in ping is also very annoying.
Re: My connection is not as good as it was....
23-05-2015 3:05 PM
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I've taken a look through your account, and the average speed you should be getting on your line (and the estimate on sign up) is 52Mb/s, so the 65Mb/s that you are currently getting is actually quite a bit higher than it should be. I've also tested the connection and you're syncing at 70.4Mb/s, so unfortunately there's not going to be a great deal that we can do to improve the speed any further. Sorry about that
Re: My connection is not as good as it was....
23-05-2015 3:10 PM
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Re: My connection is not as good as it was....
23-05-2015 3:18 PM
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A look around the fora will flag up similar questions to yours, and the answer is the same. It's all down to the number of customers taking fibre in your area, and there is nothing that PN can do about it It's a bit like sharing a cake, the more people there are at the party the smaller your slice will be. Moving to another provider not provisioned by BT may be an answer but they too will want more and more customers, and you will eventually end up back where you are now.
Re: My connection is not as good as it was....
23-05-2015 3:19 PM
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Looking at Service Notice SN209582847 on the account from when you signed up, the estimate has definitely always been 52Mb/s. Unless you're getting below this estimate, there's not an awful lot that we can do to investigate further. I appreciate your speeds have gone down by about 7Mb/s, however they are still about 12Mb/s above average
Re: My connection is not as good as it was....
23-05-2015 3:21 PM
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Re: My connection is not as good as it was....
23-05-2015 3:27 PM
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Re: My connection is not as good as it was....
23-05-2015 3:33 PM
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Re: My connection is not as good as it was....
23-05-2015 3:38 PM
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Re: My connection is not as good as it was....
23-05-2015 4:37 PM
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"The ECI modems don't play nice with huawei cabs with g.inp on. That was switched on while back"
can plusnet confirm if/when this was turned on ? this could explain my sudden drop in speed and increased ping.
Will plusnet sell me a new modem ?
Re: My connection is not as good as it was....
23-05-2015 5:39 PM
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Quote Will plusnet sell me a new modem ?
The easy answer is "no". However, read through the lengthy & informative "G-INP" thread & you'll receive lots of useful advice.
https://community.plus.net/forum/index.php/topic,136287.0.html
Re: My connection is not as good as it was....
23-05-2015 6:27 PM
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Re: My connection is not as good as it was....
23-05-2015 8:29 PM
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i could not comment on crackle on my line due to the fact i have never used the phone once in the past 3 years. Makes me mad i have to buy line rental for a phone line. Used to be with virgin and had internet only. I dont even plug a phone line in any more as you only get PPI calls. My mobile does me
Re: My connection is not as good as it was....
23-05-2015 11:35 PM
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dick:quote
Re: My connection is not as good as it was....
25-05-2015 12:27 PM
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Your line does have G.INP on and our suppliers have a fix in place I believe. The other thread should have a update shortly.
@englishrick
Your line doesn't have G.INP on from what I can see.
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