My Upload Cut to 2Mbps
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: My Upload Cut to 2Mbps
My Upload Cut to 2Mbps
01-10-2016 7:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
I have originally signed up to 40/20 and have received very close to those figures.
End of June I received an email saying that my speeds would be changed to 52/9.4Mb.
I renewed my contract last month for my fibre and landline and Plusnet matched my existing deal near enough to reatain my custom. I discussed the end of June email with the agent and it was confimed that this and the speeds were still valid, with which I was pleased with.
Yesterday I receive the following email
The order we placed to change your upload speed has completed.
Your upload speed is now 2Mbit/s.
Checked speedtest and sure enough, ~2 Mbps is my current u/l speed.
I am very dismayed that this has happend. I have tried to resolve on the telephone and chat servive and wasted over 1.5 hours holding in queues.
I had issues like this when I first joined and think noit again.
I hope this can be resolved and my speeds restored for a loyal existing customer.
Many thanks.
Re: My Upload Cut to 2Mbps
01-10-2016 9:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Loyalty is worthless to Plusnet.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: My Upload Cut to 2Mbps
01-10-2016 10:27 PM - edited 01-10-2016 10:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
PN has cut all uploads to save money on bandwidth ,, nowt you can do exept if you to 80/20 IF !! your line can support it
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: My Upload Cut to 2Mbps
01-10-2016 11:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Assume it's a mistake.
Re: My Upload Cut to 2Mbps
02-10-2016 6:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This was highlighted some time ago here.
I've had historic persistent PN calls trying to offer me a better deal. What they don't tell you is that your new deal = the 2Mbps upload cap.
If at all possible stay on your legacy contract if 2Mbps is going to be an issue.
Re: My Upload Cut to 2Mbps
02-10-2016 8:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's my point I should still be on my legacy terms as this we discussed when I renewed contract. Hoping PN pick this up and review soon.
Re: My Upload Cut to 2Mbps
02-10-2016 8:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@just12310 wrote:
SNIP
End of June I received an email saying that my speeds would be changed to 52/9.4Mb.
I renewed my contract last month for my fibre and landline and Plusnet matched my existing deal near enough to reatain my custom. I discussed the end of June email with the agent and it was confimed that this and the speeds were still valid, with which I was pleased with.
Then in my view you were misold the new contract. These type of issues are often reported here. PN'S culture and ethics appear to be deteriorating rapidly.
Hopefully one of the reps will take an interest as they did in this thread:
https://community.plus.net/t5/Fibre-Broadband/Upload-speed-artificially-cut-by-PN/td-p/1370914
If the reps do not sort this out, then I suggest writing a formal letter of complaint.
Richard
Re: My Upload Cut to 2Mbps
04-10-2016 10:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I`m hoping the reps can sort this out as they have for other folks in same predictament, who have had theirs sorted in particular by @HarryB whoosmost active on this complaint.
Re: My Upload Cut to 2Mbps
05-10-2016 5:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@just12310 I've picked this up off the other thread you commented on. Should hopefully have you back on 55/10 provisioned speed within 24 hours.
Re: My Upload Cut to 2Mbps
05-10-2016 11:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: My Upload Cut to 2Mbps
06-10-2016 12:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Harry - I renewed my fibre contract on Tuesday (4th October) and verified with the agent I spoke to that my download and upload speed would be unchanged (55/10). I must have confirmed this half a dozen times and was assured that there would be no change. Would you be so kind as to just confirm this is the case. Reading the forum stories makes me a little nervous and I want to be absolutely sure within my 14 day cooling off period so I can cancel if I am going to be dropped to a different product.
Now I just need to chase up why I received an email stating that I was going to be charged for power line adapters and a £50 activation fee for Plusnet TV despite being told that the activation fee would be waived and confirming I don't need power line adapters for my YouView box.
It seems renewing your contract and taking TV services is frought with danger these days. Failure by Plusnet to properly document what was actually discussed leaves the customer vulnerable. playing back the phone call (if you can do that) would at least confirm everything to support my position.
i just want to make sure I get everything ironed out within the 14 day cooling off period as I don't need the hassle of trying to leave outside of that time.
Any checking you can do would be appreciated.
Re: My Upload Cut to 2Mbps
06-10-2016 8:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sad to see this keeps happening!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: My Upload Cut to 2Mbps