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My Ping and I

grantmdh
Dabbler
Posts: 16
Thanks: 3
Registered: ‎17-05-2019

Re: My Ping and I

@Gandalf 

 

Scratch that. It started spiking again with only one stream open.

 

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 10 ms 10 ms 10 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 156 ms 111 ms 70 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 10 ms 10 ms 10 ms 195.99.125.138
6 16 ms 11 ms 11 ms peer8-et-0-1-2.telehouse.ukcore.bt.net [109.159.252.178]
7 * * * Request timed out.
8 57 ms 14 ms 12 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 190 ms 150 ms 13 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

 

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * 79 ms 66 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 111 ms 19 ms 10 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 203 ms 202 ms 59 ms 195.99.125.138
6 11 ms 11 ms 11 ms peer8-et-0-1-2.telehouse.ukcore.bt.net [109.159.252.178]
7 * * * Request timed out.
8 13 ms 12 ms 12 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 11 ms 11 ms 10 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

gdaviez
Dabbler
Posts: 22
Thanks: 2
Registered: ‎13-05-2019

Re: My Ping and I

1 1 ms 1 ms 1 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * 15 ms 11 ms 133.hiper04.sheff.dial.plus.net.uk [195.166.143.133]
4 11 ms 11 ms 11 ms 132.hiper04.sheff.dial.plus.net.uk [195.166.143.132]
5 11 ms 11 ms 11 ms 195.99.125.144
6 11 ms 11 ms 11 ms peer8-et-0-0-4.telehouse.ukcore.bt.net [109.159.252.158]
7 * * * Request timed out.
8 13 ms 12 ms 15 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 11 ms 11 ms 11 ms pingbox1.thinkbroadband.com [80.249.99.164]

 

 

1 1 ms 1 ms 1 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * 15 ms 11 ms 133.hiper04.sheff.dial.plus.net.uk [195.166.143.133]
4 11 ms 11 ms 11 ms 132.hiper04.sheff.dial.plus.net.uk [195.166.143.132]
5 11 ms 11 ms 11 ms 195.99.125.144
6 11 ms 11 ms 11 ms peer8-et-0-0-4.telehouse.ukcore.bt.net [109.159.252.158]
7 * * * Request timed out.
8 13 ms 12 ms 15 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 11 ms 11 ms 11 ms pingbox1.thinkbroadband.com [80.249.99.164]

 

gdaviez
Dabbler
Posts: 22
Thanks: 2
Registered: ‎13-05-2019

Re: My Ping and I

 1 1 ms 1 ms 1 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * * 10 ms 133.hiper04.sheff.dial.plus.net.uk [195.166.143.133]
4 199 ms 148 ms 40 ms 132.hiper04.sheff.dial.plus.net.uk [195.166.143.132]
5 11 ms 11 ms 11 ms 195.99.125.144
6 10 ms 11 ms 13 ms peer8-et-0-0-4.telehouse.ukcore.bt.net [109.159.252.158]
7 * * * Request timed out.
8 11 ms 12 ms 44 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 100 ms 108 ms 13 ms pingbox1.thinkbroadband.com [80.249.99.164]

 

 

had to do another to catch one of the ping jumps

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: My Ping and I

Were those three results with nothing else connected, bar the device being used and were you streaming anything @gdaviez?

 

Anyway, further testing here, all to pingbox1:

Fired up Netflix on the YV box.

Traceroute results were normal, bar the following small increase in hops:

1st test - Highest latency was only 33 ms at peer8-et-3-1-2.telehouse.ukcore.bt.net [109.159.252.232]

2nd test - Highest latency was only 23 ms at po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]

3rd test - Highest latency was only 34 ms at peer8-et-3-1-2.telehouse.ukcore.bt.net [109.159.252.232]

 

We then shut the YV box off, switched to the 'smart' TV:

1st test - Highest latency was only 25 ms at po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]

2nd test - Highest latency was only 16 ms at peer8-et-3-1-2.telehouse.ukcore.bt.net [109.159.252.232]

3rd test - Highest latency was only 14 ms at peer8-et-3-1-2.telehouse.ukcore.bt.net [109.159.252.232]


So streaming Netflix, either through the YV server, or via the 'normal' network is not showing any issues here at this present time. As mentioned the only gamer hear is on his hols, so I can't really do further testing on this until next week at the earliest.

gdaviez
Dabbler
Posts: 22
Thanks: 2
Registered: ‎13-05-2019

Re: My Ping and I

All 3 results had netflix streaming on the smart TV, somehow missed any jumps in the first 2 tests even tho a pingtest online was showing me spiking 100+ constantly

jbligh87
Rising Star
Posts: 166
Thanks: 25
Registered: ‎07-03-2019

Re: My Ping and I

@Gandalf with streams playing as requested

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 3 ms 3 ms 4 ms 172.16.17.159
3 * * * Request timed out.
4 82 ms 28 ms 36 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 10 ms 9 ms 10 ms 195.99.125.142
6 10 ms 9 ms 10 ms peer8-et-4-0-5.telehouse.ukcore.bt.net [194.72.16.162]
7 * * * Request timed out.
8 10 ms 11 ms 11 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 10 ms 10 ms 10 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

C:\Users\jblig>tracert pingbox1.thinkbroadband.com

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 6 ms 3 ms 4 ms 172.16.17.159
3 10 ms 10 ms 10 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 64 ms 64 ms 36 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 10 ms 10 ms 10 ms 195.99.125.142
6 10 ms 9 ms 9 ms peer8-et-4-0-5.telehouse.ukcore.bt.net [194.72.16.162]
7 * * * Request timed out.
8 11 ms 10 ms 11 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 10 ms 10 ms 9 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

C:\Users\jblig>tracert pingbox1.thinkbroadband.com

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 3 ms 4 ms 4 ms 172.16.17.159
3 * * 9 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 10 ms 10 ms 11 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 10 ms 10 ms 9 ms 195.99.125.142
6 33 ms 37 ms 19 ms peer8-et-4-0-5.telehouse.ukcore.bt.net [194.72.16.162]
7 * * * Request timed out.
8 12 ms 12 ms 11 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 10 ms 9 ms 9 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: My Ping and I

Looking at the results, you've not rebooted your router, as you've still got a static IP....

(hop2 gave it away).

But thus far 2 of you are showing a slight delay on hop 4, hmm?Huh

jbligh87
Rising Star
Posts: 166
Thanks: 25
Registered: ‎07-03-2019

Re: My Ping and I

I definitely rebooted, I did it using the admin console. Having said that my connection just dropped of its own damned accord so I will try again when it picks itself back up...
jbligh87
Rising Star
Posts: 166
Thanks: 25
Registered: ‎07-03-2019

Re: My Ping and I

C:\Users\jblig>tracert pingbox1.thinkbroadband.com

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BTHUB [192.168.1.254]
2 4 ms 3 ms 4 ms 172.16.17.159
3 9 ms 9 ms 9 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 10 ms 10 ms 10 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 10 ms 9 ms 10 ms 195.99.125.142
6 161 ms 82 ms 49 ms peer8-et-7-0-5.telehouse.ukcore.bt.net [62.172.103.178]
7 * * * Request timed out.
8 15 ms 11 ms 10 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 27 ms 12 ms 10 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

C:\Users\jblig>tracert pingbox1.thinkbroadband.com

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 4 ms 4 ms 4 ms 172.16.17.159
3 9 ms 9 ms 9 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 10 ms 18 ms 9 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 10 ms 10 ms 10 ms 195.99.125.142
6 25 ms 11 ms 11 ms peer8-et-7-0-5.telehouse.ukcore.bt.net [62.172.103.178]
7 * * * Request timed out.
8 13 ms 11 ms 10 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 10 ms 10 ms 10 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

C:\Users\jblig>tracert pingbox1.thinkbroadband.com

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 4 ms 3 ms 4 ms 172.16.17.159
3 * * 9 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 10 ms 10 ms 10 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 9 ms 9 ms 10 ms 195.99.125.142
6 10 ms 10 ms 10 ms peer8-et-7-0-5.telehouse.ukcore.bt.net [62.172.103.178]
7 * * * Request timed out.
8 10 ms 12 ms 12 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 10 ms 10 ms 10 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

jbligh87
Rising Star
Posts: 166
Thanks: 25
Registered: ‎07-03-2019

Re: My Ping and I

some more, because why not.

C:\Users\jblig>tracert pingbox1.thinkbroadband.com

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BTHUB [192.168.1.254]
2 4 ms 4 ms 3 ms 172.16.17.159
3 * * 12 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 9 ms 10 ms 9 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 49 ms 9 ms 10 ms 195.99.125.142
6 10 ms 10 ms 10 ms peer8-et-7-0-5.telehouse.ukcore.bt.net [62.172.103.178]
7 * * * Request timed out.
8 14 ms 10 ms 12 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 22 ms 9 ms 10 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

C:\Users\jblig>tracert pingbox1.thinkbroadband.com

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms * 192.168.1.254
2 4 ms 4 ms 3 ms 172.16.17.159
3 10 ms 10 ms 9 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 10 ms 10 ms 10 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 9 ms 10 ms 10 ms 195.99.125.142
6 10 ms 10 ms 10 ms peer8-et-7-0-5.telehouse.ukcore.bt.net [62.172.103.178]
7 * * * Request timed out.
8 94 ms 37 ms 19 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 9 ms 9 ms 9 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

C:\Users\jblig>tracert pingbox1.thinkbroadband.com

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 8 ms 3 ms 4 ms 172.16.17.159
3 * * 9 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 10 ms 10 ms 9 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]
5 10 ms 9 ms 9 ms 195.99.125.142
6 33 ms 53 ms 10 ms peer8-et-7-0-5.telehouse.ukcore.bt.net [62.172.103.178]
7 * * * Request timed out.
8 11 ms 10 ms 10 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 10 ms 73 ms 9 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: My Ping and I

It looks like @Gandalf has missed you out. Those of us on a dynamic IP will always see hop2 time out.

(I can see you're using non PN DNS too - hence the caps in hop1, but can't see that causing the hop latency issues)

 

 

edit. Unless the pro addon does this too? IDK.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: My Ping and I

Thanks everyone.

I get what your saying, the annoying thing is that when all of the previous engineers came out they had no context of why they were there, no access to my account's notes and no conversation with PN explain WHY they were there. 

This was just a request from PN to run their checks on my connection and all followed a step by step checking process which inevitably lead all of them to say my connection is perfect and infact stronger than most (ignoring the fact that my strong connection is useless to me as a gamer with high and random ping spikes). They also checked all the sockets to check for issues - perfect.

None of them do 'deep dive testing' or anything more than the previous engineer because why would they, it's just another line check.

I'd expect any engineers that went out to have access to the previous engineer notes on the Openreach system and to carry out a thorough investigation, however if they don't then realistically all we can do is raise an escalation to try to make sure it's dealt with at the highest possible level. I can see our suppliers raised your last fault with the director's service office.

That's not to say that we can always get something escalated to that level, it's not very often that we can.

 

I'm hoping these the avengers and the marvel team come back with answers that are beyond the scope of us being able to identify from my office and the wiring/sockets there in.

Avengers Assemble! Got a reply very late last night.

He's done extensive testing on your line and the only concerns I'd have is:

BRAG 1.PNGBRAG 2.PNG

It looks like your line is dropping and erroring on the upstream side of the connection.

As this is likely the cause for the latency spikes how do you feel about another engineer visit?

 

I wish I knew more about networks and the dark art of the internet connections because looking from my results and other's results posted here this looks blisteringly obvious that the issue is with PN's servers/gateways/ping hop points (insert technical terminology here) and not my socket -.-

The problem is that we're struggling to actually find something definitively in common bar theories of what the issue could be. @jbligh87 and @gdaviez you were both on a dynamic IP previously and routing via two separate data centres in our network, and while you've both connected to the same gateway BNG-01 when you had a static IP as you had issues with a dynamic setup, this this says that we either have 3 different faults in our network or it's something outside.

Having said that I've added static IPs back on now (hopefully for the last time, playing a bit of IP pass the parcel here), once you reboot your router I'd be interested to know what gateway you land on and how things look from there?

If the issue follows you on a different gateway, we can be confident the issue is outside of our network.

 

@grantmdh @jbligh87 There does some to be some high latency on the traceroutes you've provided further up this afternoon. I've asked the engineer I was discussing this with to take a look at them to try to find something common.

 

@DS, Joe was on a dynamic IP this afternoon and still is. When his connection disconnects next he'll be back on a static. Also any Pro Addon's that I've added because of this issue had been removed bar one elsewhere on these forums.

 

@Siledag, how have things been going with a static IP on?

 

I've still got that bad feeling we're trying to find something wrong in common with our or BT's network that isn't there. Undecided The latency spikes seem to be almost everywhere on the traceroutes including at the very end.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jbligh87
Rising Star
Posts: 166
Thanks: 25
Registered: ‎07-03-2019

Re: My Ping and I

Im looking through the results and trying to make sense of what I'm seeing.

 

Can you just clarify what you need from me next to progress please?

 

Happy to help if we think there is a step forward.

jbligh87
Rising Star
Posts: 166
Thanks: 25
Registered: ‎07-03-2019

Re: My Ping and I


@Gandalf wrote:

Thanks everyone.

I get what your saying, the annoying thing is that when all of the previous engineers came out they had no context of why they were there, no access to my account's notes and no conversation with PN explain WHY they were there. 

This was just a request from PN to run their checks on my connection and all followed a step by step checking process which inevitably lead all of them to say my connection is perfect and infact stronger than most (ignoring the fact that my strong connection is useless to me as a gamer with high and random ping spikes). They also checked all the sockets to check for issues - perfect.

None of them do 'deep dive testing' or anything more than the previous engineer because why would they, it's just another line check.

I'd expect any engineers that went out to have access to the previous engineer notes on the Openreach system and to carry out a thorough investigation, however if they don't then realistically all we can do is raise an escalation to try to make sure it's dealt with at the highest possible level. I can see our suppliers raised your last fault with the director's service office.

That's not to say that we can always get something escalated to that level, it's not very often that we can.


Every engineer I spoke to said they weren't given any information and didn't have access to information outside of the request they were given. The last engineer to come out (and escalate to a high level) was the engineer who I mentioned who took a personal interest in the problems I was having.

DS
Seasoned Champion
Posts: 2,307
Thanks: 504
Fixes: 22
Registered: ‎06-01-2017

Re: My Ping and I

And the wind has died down and my boat is still in the water Sad

 

I am completely lost for words. I simply do not know why this suddenly happened then Sad

 

(thanks for clarifying that Joe was on a dyn' IP)