My Ping and I

[#1]

@Doglet Thanks for the comment. I am wired, wouldn't play any other way.

I have spent allot of money on a gaming rig and have played online PC gaming since early 2000s and never had an issue with connection (as dial-up evolved into what we have now).

Always gonna have cheats on any platform (pc+mouse on console, really? lol) but that isn't really why I'm on the Plusnet forums

@Gandalf No, I don't have the original reports as I have formatted my PC (yet another thing I have done to ensure the problem isn't at my end). Do you have the link to download it again and I will run some more for you...

[#2]

This guide should help out with that: https://community.plus.net/t5/Gaming/About-Wireshark-and-how-to-use-it/td-p/1556534

[#3]

Right, apparently League of Legends uses Peer-2-Peer, to distribute game updates.

Try disabling P2P in this game and any other peer-2-peer file sharing you may have on other computers.

P2P file sharing will slow down your internet because it's using bandwidth, but also often ISPs will detect file sharing and slow down your connection, especially in peak periods.

[#4]

We don’t have a traffic prioritisation or management policy for unlimited residential packages and haven’t had since June 2017 if memory serves me correctly.
It may be a good shout though to disable any P2P file sharing.

[#5]

https://youtu.be/HhD-8bnLSIw

Similar to others issues? 

[#6]

You mean getting destroyed on CS? Yes xD

but seriously yes, my games have similar behavior 23ms then spikes to 100 for a second or two then back to 23 then up to 60ms rinse repeat

[#7]

I've been having the same issue, it happened about a week or two ago when the internet disconnected, and it gave me 146.198.214.xxx ip. 

[#8]

Ok I give up, I've been trying all evening to get the Wireshark to run a test that is small enough to upload. I started with a file size of 4gb then after trimming down other connections (ethernet only), taking out the downloading element of the test and running it for <2mins the file was ~200mb and still wouldn't upload to the forums due to the upload cap...

[#9]

Perhaps just a 20 second test would do or stick it on google drive? 

So I've been running tests via Ethernet, needless to stay it's still unplayable. The quality monitor is starting to show just how rough it is. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/95b6350aec6a5d32230a4c35e19461695c...

Ran a gang of traceroutes, not sure what information can be gleaned from this other than I'm lagging all over the place. 

Without youtube on the left. With a single 1080p video on the rightWithout youtube on the left. With a single lower quality stream on the right
Control on the left. Single 1080p youtube video on the right.

https://youtu.be/0l7-nYTPT0Q

In game while a single video plays on another networked rig. Obviously with bigger downloads (still not fast enough to saturate the line) packet loss and even worse lag start to rear their head. 

Like I mentioned previously the numbers don't really do it justice until you try and play something and you really can't. 

Appreciate what you're doing Gandalf but it's quite funny the dismissive attitude tech support will have when it comes to latency and the fact it isn't considered a fault when online gaming is an advertised feature of the package. Low ping and stability being the most important things when gaming. A connection like that wouldn't of been considered playable 20 years ago 

[#10]

I'm off to work now and I'm guessing you wont be on when I get back @Gandalf. Can you try adding the Static IP to my account so I can try it out tonight?  Regarding the quality monitor, the periods of packet loss and average ping around 11:30pm and 9am correspond with 8mb/s steam downloads, not so concerned with that it's more everything in-between.  

[#11]

Sorry for the delayed response and thanks for the detail everyone, I'll go through this tonight and tomorrow.

For now just two things I've added a static IP onto your account @ElGappo once you reboot your router it should apply. Regarding the Wireshark captures unfortunately we're unable to open file sharing websites internally as these are blocked however  @jbligh87 you should be able to add it onto your support ticket. 

Anyone else who has Wireshark captures to show us if you let me know I'll raise a ticket onto your account too so you can add it onto there for us to look at. 

[#12]

I have tried uploading to the question on my account, it doesn't tell me if it has worked or not and the comment I added isn't showing. It also says the max file size is 4mb... my wireshark is ~200mb. No idea if these are uploading -.-

[#13]

Sorry to hear this. Feel free to go down the google drive route if it’s easier and I’ll find a way to have a look at them.

[#14]

@Gandalf First looks with static IP. Fixed nothing, perhaps even worse. tests with a single 1080 30fps video. 

[#15]

My download speed is also 20Mbps lower than it was previously. https://www.speedtest.net/result/8268241292.png vs 

https://www.speedtest.net/result/8263209135.png

What's the next step?