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My Ping and I

jbligh87
Rising Star
Posts: 166
Thanks: 25
Registered: ‎07-03-2019

Re: My Ping and I

@Doglet Thanks for the comment. I am wired, wouldn't play any other way.

I have spent allot of money on a gaming rig and have played online PC gaming since early 2000s and never had an issue with connection (as dial-up evolved into what we have now).

Always gonna have cheats on any platform (pc+mouse on console, really? lol) but that isn't really why I'm on the Plusnet forums Tongue

 

@Gandalf No, I don't have the original reports as I have formatted my PC (yet another thing I have done to ensure the problem isn't at my end). Do you have the link to download it again and I will run some more for you...

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Plusnet Help Team
Plusnet Help Team
Posts: 13,906
Thanks: 4,313
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Registered: ‎21-04-2017

Re: My Ping and I

This guide should help out with that: https://community.plus.net/t5/Gaming/About-Wireshark-and-how-to-use-it/td-p/1556534
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Doglet
Grafter
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Registered: ‎03-02-2016

Re: My Ping and I

Right, apparently League of Legends uses Peer-2-Peer, to distribute game updates.

Try disabling P2P in this game and any other peer-2-peer file sharing you may have on other computers.

P2P file sharing will slow down your internet because it's using bandwidth, but also often ISPs will detect file sharing and slow down your connection, especially in peak periods.

 

Plusnet Help Team
Plusnet Help Team
Posts: 13,906
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Registered: ‎21-04-2017

Re: My Ping and I

We don’t have a traffic prioritisation or management policy for unlimited residential packages and haven’t had since June 2017 if memory serves me correctly.
It may be a good shout though to disable any P2P file sharing.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ElGappo
Dabbler
Posts: 17
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Registered: ‎17-05-2019

Re: My Ping and I

https://youtu.be/HhD-8bnLSIw

 

Similar to others issues? 

jbligh87
Rising Star
Posts: 166
Thanks: 25
Registered: ‎07-03-2019

Re: My Ping and I

You mean getting destroyed on CS? Yes xD

but seriously yes, my games have similar behavior 23ms then spikes to 100 for a second or two then back to 23 then up to 60ms rinse repeat

grantmdh
Dabbler
Posts: 16
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Registered: ‎17-05-2019

Re: My Ping and I

I've been having the same issue, it happened about a week or two ago when the internet disconnected, and it gave me 146.198.214.xxx ip. 

jbligh87
Rising Star
Posts: 166
Thanks: 25
Registered: ‎07-03-2019

Re: My Ping and I

Ok I give up, I've been trying all evening to get the Wireshark to run a test that is small enough to upload. I started with a file size of 4gb then after trimming down other connections (ethernet only), taking out the downloading element of the test and running it for <2mins the file was ~200mb and still wouldn't upload to the forums due to the upload cap...

ElGappo
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Registered: ‎17-05-2019

Re: My Ping and I

Perhaps just a 20 second test would do or stick it on google drive? 

 

So I've been running tests via Ethernet, needless to stay it's still unplayable. The quality monitor is starting to show just how rough it is. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/95b6350aec6a5d32230a4c35e19461695c...

Ran a gang of traceroutes, not sure what information can be gleaned from this other than I'm lagging all over the place. 

unknownWithout youtube on the left. With a single 1080p video on the rightunknownWithout youtube on the left. With a single lower quality stream on the right
unknownControl on the left. Single 1080p youtube video on the right.

 
In game while a single video plays on another networked rig. Obviously with bigger downloads (still not fast enough to saturate the line) packet loss and even worse lag start to rear their head. 
 

Like I mentioned previously the numbers don't really do it justice until you try and play something and you really can't. 

 

Appreciate what you're doing Gandalf but it's quite funny the dismissive attitude tech support will have when it comes to latency and the fact it isn't considered a fault when online gaming is an advertised feature of the package. Low ping and stability being the most important things when gaming. A connection like that wouldn't of been considered playable 20 years ago Grin

 

 

ElGappo
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Re: My Ping and I

I'm off to work now and I'm guessing you wont be on when I get back @Gandalf. Can you try adding the Static IP to my account so I can try it out tonight?  Regarding the quality monitor, the periods of packet loss and average ping around 11:30pm and 9am correspond with 8mb/s steam downloads, not so concerned with that it's more everything in-between.  

 

unknown

Plusnet Help Team
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Registered: ‎21-04-2017

Re: My Ping and I

Sorry for the delayed response and thanks for the detail everyone, I'll go through this tonight and tomorrow.

For now just two things I've added a static IP onto your account @ElGappo once you reboot your router it should apply. Regarding the Wireshark captures unfortunately we're unable to open file sharing websites internally as these are blocked however  @jbligh87 you should be able to add it onto your support ticket. 

Anyone else who has Wireshark captures to show us if you let me know I'll raise a ticket onto your account too so you can add it onto there for us to look at. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jbligh87
Rising Star
Posts: 166
Thanks: 25
Registered: ‎07-03-2019

Re: My Ping and I

I have tried uploading to the question on my account, it doesn't tell me if it has worked or not and the comment I added isn't showing. It also says the max file size is 4mb... my wireshark is ~200mb. No idea if these are uploading -.-

Plusnet Help Team
Plusnet Help Team
Posts: 13,906
Thanks: 4,313
Fixes: 690
Registered: ‎21-04-2017

Re: My Ping and I

Sorry to hear this. Feel free to go down the google drive route if it’s easier and I’ll find a way to have a look at them.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ElGappo
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Posts: 17
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Registered: ‎17-05-2019

Re: My Ping and I

@Gandalf First looks with static IP. Fixed nothing, perhaps even worse. tests with a single 1080 30fps video. 

unknownunknown

ElGappo
Dabbler
Posts: 17
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Registered: ‎17-05-2019

Re: My Ping and I

My download speed is also 20Mbps lower than it was previously. https://www.speedtest.net/result/8268241292.png vs 

 
What's the next step?