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My Mate's upgrade to Fibre question

FIXED
devtaz
Dabbler
Posts: 14
Thanks: 1
Registered: 08-12-2013

My Mate's upgrade to Fibre question

My mate who I recommended to Plusnet, put in an order on 12th July 2017, to upgrade to
Fibre.

He was informed, it would take 10 working days to complete his upgrade.


He received his modem router on 14th July.


He had an email stating his first Fibre direct debit payment would be taken from his account
on 26th July 2017. (No funds have been taken from his account at time of posting)


He has not received an email about his go live Fibre upgrade date.


Any idea when he will be upgraded please.


Thank you

9 REPLIES
Gel
Seasoned Pro
Posts: 1,499
Thanks: 154
Fixes: 12
Registered: 02-08-2007

Re: My Mate's upgrade to Fibre question

Moderator
Moderator
Posts: 26,299
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Re: My Mate's upgrade to Fibre question

Moderator's note by Dick (Strat) Topic moved to Fibre board.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: My Mate's upgrade to Fibre question

Do you have a means for us to locate your friends account?

Would you be able to PM their account username? or a ticket reference?

Chris Pettitt
Cloud Environments Engineer
devtaz
Dabbler
Posts: 14
Thanks: 1
Registered: 08-12-2013

Re: My Mate's upgrade to Fibre question

Hi,


thanks for quick response, I forgot to ask him for his account details.


he is at work atm and he cannot remember his username etc.


He has had two emails earlier (5am) today. 1. its cancelled, 2. its on?

.
I have to wait until he gets home from work to determine exactly what is happening.


I will report back.


Thank you

Plusnet Help Team
Plusnet Help Team
Posts: 4,155
Thanks: 828
Fixes: 174
Registered: 25-03-2015

Re: My Mate's upgrade to Fibre question

If it's easier to PM me the address details or any other information to locate the account I'd be happy to try and find the account that way instead.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,155
Thanks: 828
Fixes: 174
Registered: 25-03-2015

Re: My Mate's upgrade to Fibre question

Fix

Could you ask your mate to have a look through his email from this morning please Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
devtaz
Dabbler
Posts: 14
Thanks: 1
Registered: 08-12-2013

Re: My Mate's upgrade to Fibre question

 

Hi all,


thanks for all the input, much appreciated.


my mate is now on fibre and a very happy with the increased speed.


It seems his first email was standard broadband cancelled (off), second email, Fibre broadband on.

 

Spot on HarryB


Many thanks again.

 

Chitra195
Newbie
Posts: 2
Thanks: 1
Registered: 24-07-2017

Re: My Mate's upgrade to Fibre question

Ordered mine on the 9th of July. Still waiting to be connected. Got an email saying I might be connected on the 14th of August.  I wonder if they can connect. 

Feeling angry.

Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: My Mate's upgrade to Fibre question

@Chitra195 Sorry about the delays your order has had.

I can see this was due to your previous provider having the wrong post code for your number.

This has been sorted now and your orders should complete properly this time.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team