My Mate's upgrade to Fibre question

[#1]

My mate who I recommended to Plusnet, put in an order on 12th July 2017, to upgrade to
Fibre.

He was informed, it would take 10 working days to complete his upgrade.

He received his modem router on 14th July.

He had an email stating his first Fibre direct debit payment would be taken from his account
on 26th July 2017. (No funds have been taken from his account at time of posting)

He has not received an email about his go live Fibre upgrade date.

Any idea when he will be upgraded please.

Thank you

[#2]

Best asked in correct thread ie FIBRE!

[#3]

Moderator's note by Dick (Strat) Topic moved to Fibre board.

[#4]

Do you have a means for us to locate your friends account?

Would you be able to PM their account username? or a ticket reference?

[#5]

Hi,

thanks for quick response, I forgot to ask him for his account details.

he is at work atm and he cannot remember his username etc.

He has had two emails earlier (5am) today. 1. its cancelled, 2. its on?

.
I have to wait until he gets home from work to determine exactly what is happening.

I will report back.

Thank you

[#6]

If it's easier to PM me the address details or any other information to locate the account I'd be happy to try and find the account that way instead.

[#7 · Accepted solution]

Could you ask your mate to have a look through his email from this morning please

[#8]

Hi all,

thanks for all the input, much appreciated.

my mate is now on fibre and a very happy with the increased speed.

It seems his first email was standard broadband cancelled (off), second email, Fibre broadband on.

Spot on HarryB

Many thanks again.

[#9]

Ordered mine on the 9th of July. Still waiting to be connected. Got an email saying I might be connected on the 14th of August.  I wonder if they can connect. 

Feeling angry.

[#10]

@Chitra195 Sorry about the delays your order has had.

I can see this was due to your previous provider having the wrong post code for your number.

This has been sorted now and your orders should complete properly this time.