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My IP profile

jamman
Grafter
Posts: 27
Registered: ‎03-02-2013

My IP profile

My Plusnet profile is about 6MB lower than my BT profile (74mb) for the last 24 hours, could you please give it a nudge?
9 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,675
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: My IP profile

Your downstream line rate seems to have fluctuated a bit over the last couple of weeks, I've nudged the profile to match the current sync.
Down Stream Line Rate  70.4 Mbps  76.8 Mbps  71.0 Mbps 
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jamman
Grafter
Posts: 27
Registered: ‎03-02-2013

Re: My IP profile

I am not seeing the IP profile change reflected in speed tests it is still the same as before. Currently my line sync is 76831, my BT IP profile is 74.37 and my plusnet IP profile is 76.8 but as I said I am still getting around 65mb on any speed test I do which was what I got before the profile change. Any idea whats up?
Community Gaffer
Community Gaffer
Posts: 17,675
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: My IP profile

Have you tried a single disconnect/reconnect from within the router settings?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jamman
Grafter
Posts: 27
Registered: ‎03-02-2013

Re: My IP profile

that seems to have fixed it thanks Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 6,007
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: My IP profile

Glad to hear it's fixed.
Let us know if you have any further issues.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bustermissy1961
Grafter
Posts: 204
Thanks: 1
Registered: ‎04-09-2014

Re: My IP profile

can you do the same for me Matthew because for some reason my IP Profile has gone from 77.44 Mbps to 66.78 Mbps.
Plusnet Help Team
Plusnet Help Team
Posts: 6,007
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: My IP profile

@bustermissy1961
The profile that we increased for the original poster was our profile not the BT Profile. We have no control over the BT profile.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bustermissy1961
Grafter
Posts: 204
Thanks: 1
Registered: ‎04-09-2014

Re: My IP profile

Can you find out why BT has decreased my profile by 11Mbps without and reason.
Moderator
Moderator
Posts: 19,038
Thanks: 2,088
Fixes: 311
Registered: ‎11-01-2008

Re: My IP profile

mod:note
bustermissy1961 you already have your own thread, can you keep relevant posts to that please.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'