My Fibre connection issues are back.

[#1]

Long story short my connection keeps dropping out, previous post regarding my problems can be found here https://community.plus.net/t5/Fibre-Broadband/Fibre-dropouts-engineer-reporting-line-is-perfect/m-p/...

Regardless, I decided to replace my Router and my Modem once again at a cost of £300 to see if it resolved the problem. I did this to avoid the usual finger pointing by Plusnet support asking me to do things like restart my router etc. I honestly couldn't stomach that level of technical support at this stage.

I have a new ASUS AC88U and a new Draytek Vigor 130. All connected now but experiencing frequent dropouts that show in my log as follows.

Sep 14 10:51:41 pppd[3926]: Serial link appears to be disconnected.
Sep 14 10:51:41 miniupnpd[24321]: Failed to get IP for interface ppp0
Sep 14 10:51:41 miniupnpd[24321]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Sep 14 10:51:45 WAN_Connection: Fail to connect with some issues.
Sep 14 10:51:45 DualWAN: skip single wan wan_led_control - WANRED off
Sep 14 10:51:45 nat: apply redirect rules
Sep 14 10:51:47 pppd[3926]: Connection terminated.
Sep 14 10:51:47 pppd[3926]: Modem hangup
Sep 14 10:52:21 syslog: WLCEVENTD wlceventd_proc_event(481): eth1: Disassoc B8:C1:11:AE:15:00, status: 0, reason: Disassociated because sending station is leaving (or has left) BSS (8)
Sep 14 10:52:21 syslog: WLCEVENTD wlceventd_proc_event(466): eth1: Deauth_ind B8:C1:11:AE:15:00, status: 0, reason: Class 2 frame received from nonauthenticated station (6)
Sep 14 10:52:32 pppd[3926]: Timeout waiting for PADO packets
Sep 14 10:52:46 syslog: WLCEVENTD wlceventd_proc_event(481): eth1: Disassoc C0:A6:00:38:9E:17, status: 0, reason: Disassociated because sending station is leaving (or has left) BSS (8)
Sep 14 10:52:47 pppd[3926]: Connected to f8:13:08:41:a8:ee via interface eth0
Sep 14 10:52:47 pppd[3926]: Connect: ppp0 <--> eth0
Sep 14 10:52:48 pppd[3926]: CHAP authentication succeeded
Sep 14 10:52:48 pppd[3926]: peer from calling number F8:13:08:41:A8:EE authorized
Sep 14 10:52:48 miniupnpd[24321]: Failed to get IP for interface ppp0
Sep 14 10:52:48 miniupnpd[24321]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Sep 14 10:52:48 miniupnpd[24321]: Failed to get IP for interface ppp0
Sep 14 10:52:48 miniupnpd[24321]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Sep 14 10:52:48 miniupnpd[24321]: Failed to get IP for interface ppp0
Sep 14 10:52:48 miniupnpd[24321]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Sep 14 10:52:48 pppd[3926]: local  IP address xxx.xxx.xxx.xxx <-hidden IP for this forum
Sep 14 10:52:48 pppd[3926]: remote IP address 195.166.130.254
Sep 14 10:52:48 nat: apply nat rules (/tmp/nat_rules_ppp0_eth0)
Sep 14 10:52:49 wan: finish adding multi routes
Sep 14 10:52:49 miniupnpd[24321]: shutting down MiniUPnPd
Sep 14 10:52:50 miniupnpd[12136]: HTTP listening on port 49698
Sep 14 10:52:50 miniupnpd[12136]: Listening for NAT-PMP/PCP traffic on port 5351
Sep 14 10:52:50 start_ddns: update WWW.ASUS.COM update@asus.com, wan_unit 0
Sep 14 10:52:50 WAN_Connection: WAN was restored.

Any assistance from those in the know would be greatly appreciated @Gandalf and @MatthewWheeler you were assisting me last time with this issue that just sort of went away without any intervention from myself and has now returned...

[#2]

Thanks for your post @chris-w

I just tried to call you but I couldn't hear you on the other end of the call.

Our tests are showing a fault that would require an engineer visit to resolve.

Can you respond to the fault ticket I've raised for you online and then post back once you've done so?

[#3]

Hi @MatthewWheeler I have been having a terrible few days for my internet connection.

I have changed all my hardware about 6 months ago for a new modem and router in the hope that it would completely kill my issues but the exact same issue prevail and I basically ignored the occasional drop. In the last 3 days though it has become unworkable.

See below a section of log file.

Feb 18 16:26:48 pppd[1054]: Serial link appears to be disconnected.
Feb 18 16:26:50 WAN_Connection: Fail to connect with some issues.
Feb 18 16:26:50 DualWAN: skip single wan wan_led_control - WANRED off
Feb 18 16:26:54 pppd[1054]: Connection terminated.
Feb 18 16:26:54 pppd[1054]: Modem hangup
Feb 18 16:26:57 syslog: wlceventd_proc_event(526): eth1: Auth 00:0E:58:3B:67:DE, status: Successful (0), rssi:0
Feb 18 16:27:39 pppd[1054]: Timeout waiting for PADO packets
Feb 18 16:27:47 syslog: wlceventd_proc_event(507): eth1: Disassoc 22:54:2A:04:1C:E6, status: 0, reason: Disassociated because sending station is leaving (or has left) BSS (8), rssi:0
Feb 18 16:27:47 syslog: wlceventd_proc_event(526): eth1: Auth 22:54:2A:04:1C:E6, status: Successful (0), rssi:0
Feb 18 16:27:48 syslog: wlceventd_proc_event(526): eth1: Auth 22:54:2A:04:1C:E6, status: Successful (0), rssi:0
Feb 18 16:27:48 syslog: wlceventd_proc_event(526): eth1: Auth 22:54:2A:04:1C:E6, status: Successful (0), rssi:0
Feb 18 16:27:48 syslog: wlceventd_proc_event(526): eth1: Auth 22:54:2A:04:1C:E6, status: Successful (0), rssi:0
Feb 18 16:27:49 syslog: wlceventd_proc_event(526): eth1: Auth 22:54:2A:04:1C:E6, status: Successful (0), rssi:0
Feb 18 16:28:54 pppd[1054]: Timeout waiting for PADO packets
Feb 18 16:30:08 syslog: wlceventd_proc_event(526): eth1: Auth 86:1B:C0:08:75:0E, status: Successful (0), rssi:0
Feb 18 16:30:09 syslog: wlceventd_proc_event(526): eth1: Auth 86:1B:C0:08:75:0E, status: Successful (0), rssi:0
Feb 18 16:30:09 syslog: wlceventd_proc_event(526): eth1: Auth 86:1B:C0:08:75:0E, status: Successful (0), rssi:0
Feb 18 16:30:09 pppd[1054]: Timeout waiting for PADO packets
Feb 18 16:30:09 pppd[1054]: Connected to f8:13:08:41:a8:ee via interface eth0
Feb 18 16:30:09 pppd[1054]: Connect: ppp0 <--> eth0
Feb 18 16:30:09 syslog: wlceventd_proc_event(526): eth1: Auth 86:1B:C0:08:75:0E, status: Successful (0), rssi:0
Feb 18 16:30:10 pppd[1054]: CHAP authentication succeeded
Feb 18 16:30:10 pppd[1054]: peer from calling number F8:13:08:41:A8:EE authorized
Feb 18 16:30:10 syslog: wlceventd_proc_event(526): eth1: Auth 86:1B:C0:08:75:0E, status: Successful (0), rssi:0
Feb 18 16:30:10 pppd[1054]: local  IP address XX.XXX.XXX.X
Feb 18 16:30:10 pppd[1054]: remote IP address 195.166.130.250
Feb 18 16:30:10 syslog: wlceventd_proc_event(490): eth1: Deauth_ind 86:1B:C0:08:75:0E, status: 0, reason: Unspecified reason (1), rssi:0
Feb 18 16:30:10 wan: finish adding multi routes
Feb 18 16:30:10 miniupnpd[30885]: shutting down MiniUPnPd
Feb 18 16:30:11 start_ddns: update WWW.ASUS.COM update@asus.com, wan_unit 0
Feb 18 16:30:11 miniupnpd[8839]: HTTP listening on port 59186
Feb 18 16:30:11 miniupnpd[8839]: Listening for NAT-PMP/PCP traffic on port 5351
Feb 18 16:30:11 inadyn[8842]: In-a-dyn version 2.8.1 -- Dynamic DNS update client.
Feb 18 16:30:11 inadyn[8842]: Update forced for alias xxxxxxxxx.asuscomm.com, new IP# XX.XXX.XXX.X
Feb 18 16:30:11 rc_service: ip-up 8785:notify_rc stop_samba
Feb 18 16:30:11 rc_service: ip-up 8785:notify_rc start_samba
Feb 18 16:30:11 rc_service: waitting "stop_samba" via ip-up ...
Feb 18 16:30:11 wsdd2[31014]: Terminated received.
Feb 18 16:30:13 inadyn[8842]: alias address=<XX.XXX.XXX.X>
Feb 18 16:30:13 inadyn[8842]: Remove old cache file /var/cache/inadyn for xxxxxxxxx.com
Feb 18 16:30:13 inadyn[8842]: Updating cache for xxxxxxxxxx.com
Feb 18 16:30:13 Samba_Server: smb daemon is stopped
Feb 18 16:30:13 kernel: gro disabled
Feb 18 16:30:14 kernel: gro enabled with interval 2
Feb 18 16:30:15 WAN_Connection: WAN was restored.
Feb 18 16:30:16 Samba_Server: daemon is started