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My Fibre connection issues are back.

chris-w
Dabbler
Posts: 23
Thanks: 2
Registered: ‎20-09-2018

My Fibre connection issues are back.

Long story short my connection keeps dropping out, previous post regarding my problems can be found here https://community.plus.net/t5/Fibre-Broadband/Fibre-dropouts-engineer-reporting-line-is-perfect/m-p/...

Regardless, I decided to replace my Router and my Modem once again at a cost of £300 to see if it resolved the problem. I did this to avoid the usual finger pointing by Plusnet support asking me to do things like restart my router etc. I honestly couldn't stomach that level of technical support at this stage.

 

I have a new ASUS AC88U and a new Draytek Vigor 130. All connected now but experiencing frequent dropouts that show in my log as follows.

Sep 14 10:51:41 pppd[3926]: Serial link appears to be disconnected.
Sep 14 10:51:41 miniupnpd[24321]: Failed to get IP for interface ppp0
Sep 14 10:51:41 miniupnpd[24321]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Sep 14 10:51:45 WAN_Connection: Fail to connect with some issues.
Sep 14 10:51:45 DualWAN: skip single wan wan_led_control - WANRED off
Sep 14 10:51:45 nat: apply redirect rules
Sep 14 10:51:47 pppd[3926]: Connection terminated.
Sep 14 10:51:47 pppd[3926]: Modem hangup
Sep 14 10:52:21 syslog: WLCEVENTD wlceventd_proc_event(481): eth1: Disassoc B8:C1:11:AE:15:00, status: 0, reason: Disassociated because sending station is leaving (or has left) BSS (8)
Sep 14 10:52:21 syslog: WLCEVENTD wlceventd_proc_event(466): eth1: Deauth_ind B8:C1:11:AE:15:00, status: 0, reason: Class 2 frame received from nonauthenticated station (6)
Sep 14 10:52:32 pppd[3926]: Timeout waiting for PADO packets
Sep 14 10:52:46 syslog: WLCEVENTD wlceventd_proc_event(481): eth1: Disassoc C0:A6:00:38:9E:17, status: 0, reason: Disassociated because sending station is leaving (or has left) BSS (8)
Sep 14 10:52:47 pppd[3926]: Connected to f8:13:08:41:a8:ee via interface eth0
Sep 14 10:52:47 pppd[3926]: Connect: ppp0 <--> eth0
Sep 14 10:52:48 pppd[3926]: CHAP authentication succeeded
Sep 14 10:52:48 pppd[3926]: peer from calling number F8:13:08:41:A8:EE authorized
Sep 14 10:52:48 miniupnpd[24321]: Failed to get IP for interface ppp0
Sep 14 10:52:48 miniupnpd[24321]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Sep 14 10:52:48 miniupnpd[24321]: Failed to get IP for interface ppp0
Sep 14 10:52:48 miniupnpd[24321]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Sep 14 10:52:48 miniupnpd[24321]: Failed to get IP for interface ppp0
Sep 14 10:52:48 miniupnpd[24321]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Sep 14 10:52:48 pppd[3926]: local  IP address xxx.xxx.xxx.xxx <-hidden IP for this forum
Sep 14 10:52:48 pppd[3926]: remote IP address 195.166.130.254
Sep 14 10:52:48 nat: apply nat rules (/tmp/nat_rules_ppp0_eth0)
Sep 14 10:52:49 wan: finish adding multi routes
Sep 14 10:52:49 miniupnpd[24321]: shutting down MiniUPnPd
Sep 14 10:52:50 miniupnpd[12136]: HTTP listening on port 49698
Sep 14 10:52:50 miniupnpd[12136]: Listening for NAT-PMP/PCP traffic on port 5351
Sep 14 10:52:50 start_ddns: update WWW.ASUS.COM update@asus.com, wan_unit 0
Sep 14 10:52:50 WAN_Connection: WAN was restored.

Any assistance from those in the know would be greatly appreciated @Gandalf and @MatthewWheeler you were assisting me last time with this issue that just sort of went away without any intervention from myself and has now returned...

2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,143
Thanks: 998
Fixes: 403
Registered: ‎01-01-2012

Re: My Fibre connection issues are back.

Thanks for your post @chris-w

I just tried to call you but I couldn't hear you on the other end of the call.

Our tests are showing a fault that would require an engineer visit to resolve.

Can you respond to the fault ticket I've raised for you online and then post back once you've done so?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
chris-w
Dabbler
Posts: 23
Thanks: 2
Registered: ‎20-09-2018

Re: My Fibre connection issues are back.

Hi @MatthewWheeler I have been having a terrible few days for my internet connection.

 

 

I have changed all my hardware about 6 months ago for a new modem and router in the hope that it would completely kill my issues but the exact same issue prevail and I basically ignored the occasional drop. In the last 3 days though it has become unworkable.

 

See below a section of log file.

 

 

Feb 18 16:26:48 pppd[1054]: Serial link appears to be disconnected.
Feb 18 16:26:50 WAN_Connection: Fail to connect with some issues.
Feb 18 16:26:50 DualWAN: skip single wan wan_led_control - WANRED off
Feb 18 16:26:54 pppd[1054]: Connection terminated.
Feb 18 16:26:54 pppd[1054]: Modem hangup
Feb 18 16:26:57 syslog: wlceventd_proc_event(526): eth1: Auth 00:0E:58:3B:67:DE, status: Successful (0), rssi:0
Feb 18 16:27:39 pppd[1054]: Timeout waiting for PADO packets
Feb 18 16:27:47 syslog: wlceventd_proc_event(507): eth1: Disassoc 22:54:2A:04:1C:E6, status: 0, reason: Disassociated because sending station is leaving (or has left) BSS (8), rssi:0
Feb 18 16:27:47 syslog: wlceventd_proc_event(526): eth1: Auth 22:54:2A:04:1C:E6, status: Successful (0), rssi:0
Feb 18 16:27:48 syslog: wlceventd_proc_event(526): eth1: Auth 22:54:2A:04:1C:E6, status: Successful (0), rssi:0
Feb 18 16:27:48 syslog: wlceventd_proc_event(526): eth1: Auth 22:54:2A:04:1C:E6, status: Successful (0), rssi:0
Feb 18 16:27:48 syslog: wlceventd_proc_event(526): eth1: Auth 22:54:2A:04:1C:E6, status: Successful (0), rssi:0
Feb 18 16:27:49 syslog: wlceventd_proc_event(526): eth1: Auth 22:54:2A:04:1C:E6, status: Successful (0), rssi:0
Feb 18 16:28:54 pppd[1054]: Timeout waiting for PADO packets
Feb 18 16:30:08 syslog: wlceventd_proc_event(526): eth1: Auth 86:1B:C0:08:75:0E, status: Successful (0), rssi:0
Feb 18 16:30:09 syslog: wlceventd_proc_event(526): eth1: Auth 86:1B:C0:08:75:0E, status: Successful (0), rssi:0
Feb 18 16:30:09 syslog: wlceventd_proc_event(526): eth1: Auth 86:1B:C0:08:75:0E, status: Successful (0), rssi:0
Feb 18 16:30:09 pppd[1054]: Timeout waiting for PADO packets
Feb 18 16:30:09 pppd[1054]: Connected to f8:13:08:41:a8:ee via interface eth0
Feb 18 16:30:09 pppd[1054]: Connect: ppp0 <--> eth0
Feb 18 16:30:09 syslog: wlceventd_proc_event(526): eth1: Auth 86:1B:C0:08:75:0E, status: Successful (0), rssi:0
Feb 18 16:30:10 pppd[1054]: CHAP authentication succeeded
Feb 18 16:30:10 pppd[1054]: peer from calling number F8:13:08:41:A8:EE authorized
Feb 18 16:30:10 syslog: wlceventd_proc_event(526): eth1: Auth 86:1B:C0:08:75:0E, status: Successful (0), rssi:0
Feb 18 16:30:10 pppd[1054]: local  IP address XX.XXX.XXX.X
Feb 18 16:30:10 pppd[1054]: remote IP address 195.166.130.250
Feb 18 16:30:10 syslog: wlceventd_proc_event(490): eth1: Deauth_ind 86:1B:C0:08:75:0E, status: 0, reason: Unspecified reason (1), rssi:0
Feb 18 16:30:10 wan: finish adding multi routes
Feb 18 16:30:10 miniupnpd[30885]: shutting down MiniUPnPd
Feb 18 16:30:11 start_ddns: update WWW.ASUS.COM update@asus.com, wan_unit 0
Feb 18 16:30:11 miniupnpd[8839]: HTTP listening on port 59186
Feb 18 16:30:11 miniupnpd[8839]: Listening for NAT-PMP/PCP traffic on port 5351
Feb 18 16:30:11 inadyn[8842]: In-a-dyn version 2.8.1 -- Dynamic DNS update client.
Feb 18 16:30:11 inadyn[8842]: Update forced for alias xxxxxxxxx.asuscomm.com, new IP# XX.XXX.XXX.X
Feb 18 16:30:11 rc_service: ip-up 8785:notify_rc stop_samba
Feb 18 16:30:11 rc_service: ip-up 8785:notify_rc start_samba
Feb 18 16:30:11 rc_service: waitting "stop_samba" via ip-up ...
Feb 18 16:30:11 wsdd2[31014]: Terminated received.
Feb 18 16:30:13 inadyn[8842]: alias address=<XX.XXX.XXX.X>
Feb 18 16:30:13 inadyn[8842]: Remove old cache file /var/cache/inadyn for xxxxxxxxx.com
Feb 18 16:30:13 inadyn[8842]: Updating cache for xxxxxxxxxx.com
Feb 18 16:30:13 Samba_Server: smb daemon is stopped
Feb 18 16:30:13 kernel: gro disabled
Feb 18 16:30:14 kernel: gro enabled with interval 2
Feb 18 16:30:15 WAN_Connection: WAN was restored.
Feb 18 16:30:16 Samba_Server: daemon is started