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My Fibre Extra download seems a little slower that it should be

FIXED
daveplus
Pro
Posts: 618
Thanks: 133
Fixes: 10
Registered: ‎25-08-2010

My Fibre Extra download seems a little slower that it should be

My broadband was upgraded to Fibre Extra a few days ago and my download speed is consistently a little over 71 Mbps. However, the BT Broadband Checker attached indicates that it should be faster. Could there be a problem with the line?

 

3 REPLIES 3
RichardB
Champion
Posts: 886
Thanks: 299
Fixes: 30
Registered: ‎19-11-2008

Re: My Fibre Extra download seems a little slower that it should be

Fix

Hi @daveplus 

The BT checker show the likely synch speed, between the fibre cab and your router.

The BT checker does not show the download speeds / throughput capability of the line or circuit [to use the engineering term].

The throughput will always be a bit less that synch speed due to what is often described as overheads.

For detailed explanation please see https://kitz.co.uk/adsl/IPprofile.htm

Regards

Richard

 

 

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,233
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Registered: ‎22-01-2018

Re: My Fibre Extra download seems a little slower that it should be

Hello @daveplus,

 

Thanks for getting in touch and welcome to the forums.

 

I have looked into your connection and can see the speed is spot on from our side and is within your estimates. The information provided  by @RichardB is correct and will like the reason for the speed you are seeing.

 

However I have noticed there has been a few drops today which may very well be nothing, however I ask that you get back in touch if these persists or increase.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
daveplus
Pro
Posts: 618
Thanks: 133
Fixes: 10
Registered: ‎25-08-2010

Re: My Fibre Extra download seems a little slower that it should be

Thanks Sammy, I'l do that.

Dave