My Fibre Extra download seems a little slower that it should be
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02-10-2019 10:07 PM
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My broadband was upgraded to Fibre Extra a few days ago and my download speed is consistently a little over 71 Mbps. However, the BT Broadband Checker attached indicates that it should be faster. Could there be a problem with the line?
Fixed! Go to the fix.
03-10-2019 8:40 AM
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Hi @daveplus
The BT checker show the likely synch speed, between the fibre cab and your router.
The BT checker does not show the download speeds / throughput capability of the line or circuit [to use the engineering term].
The throughput will always be a bit less that synch speed due to what is often described as overheads.
For detailed explanation please see https://kitz.co.uk/adsl/IPprofile.htm
Regards
Richard
Re: My Fibre Extra download seems a little slower that it should be
03-10-2019 4:30 PM
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Hello @daveplus,
Thanks for getting in touch and welcome to the forums.
I have looked into your connection and can see the speed is spot on from our side and is within your estimates. The information provided by @RichardB is correct and will like the reason for the speed you are seeing.
However I have noticed there has been a few drops today which may very well be nothing, however I ask that you get back in touch if these persists or increase.
Re: My Fibre Extra download seems a little slower that it should be
03-10-2019 6:24 PM
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Thanks Sammy, I'l do that.
Dave
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