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My Dads line has increased upload at the cost of download

cspiby
Grafter
Posts: 38
Thanks: 1
Registered: ‎01-10-2013

My Dads line has increased upload at the cost of download

Firstly this isn't about the account that is tied to this account but a different one.

 

My dad has had a sync of 32/2 for a long time, in the last week this has now changed to 27/5, he phoned up to try and get the download speed reinstated but was told that they couldn't do that except under certain circumstances (because losing 5mbit on the download isn't enough of a reason?).

 

He doesn't need the extra upload and would like his download speed back to where it was (originally he was quoted between 32 and 40mbit), the best that has been offered is to send out an engineer but this will be a waste of everyones time.

 

See below for his line stats:

 

Receive Direction 	Send Direction
Max. DSLAM throughput	kbit/s	40000	10000
Min. DSLAM throughput	kbit/s	128	128
Attainable throughput	kbit/s	26748	5192
Current throughput	kbit/s	27360	5192
Seamless rate adaptation		off	off
 			
Latency		fast	fast
Impulse Noise Protection (INP)		38.3	0
G.INP		on	off
 			
Signal-to-noise ratio	dB	6	6
Bitswap		off	off
Line attenuation	dB	21	26
 			
Profile	17a		
G.Vector		off	off
 			
Carrier record		A43	A43

Error Counter
	Seconds With 	Not Remediable Errors (CRC)
	Errors (ES) 	Many
Errors (SES) 	per
Minute 	Last
15 Minutes
FRITZ!Box 	2 	0 	0 	0
Central exchange 	657 	0	0.17 	2
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: My Dads line has increased upload at the cost of download

Basically moving from 40/2 to 40/10 resets the profile which means that the default noise margin goes back to 6dB and G.INP is disabled

It should sort itself out

cspiby
Grafter
Posts: 38
Thanks: 1
Registered: ‎01-10-2013

Re: My Dads line has increased upload at the cost of download

G.INP shows as enabled there though.

 

How long until the next SNR level is attempted by the DSLAM?

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: My Dads line has increased upload at the cost of download

G.INP can happen fairly quickly but the drop to 3dB needs longer to assess stability