My Dads line has increased upload at the cost of download
Firstly this isn't about the account that is tied to this account but a different one.
My dad has had a sync of 32/2 for a long time, in the last week this has now changed to 27/5, he phoned up to try and get the download speed reinstated but was told that they couldn't do that except under certain circumstances (because losing 5mbit on the download isn't enough of a reason?).
He doesn't need the extra upload and would like his download speed back to where it was (originally he was quoted between 32 and 40mbit), the best that has been offered is to send out an engineer but this will be a waste of everyones time.
See below for his line stats:
Receive Direction Send Direction Max. DSLAM throughput kbit/s 40000 10000 Min. DSLAM throughput kbit/s 128 128 Attainable throughput kbit/s 26748 5192 Current throughput kbit/s 27360 5192 Seamless rate adaptation off off Latency fast fast Impulse Noise Protection (INP) 38.3 0 G.INP on off Signal-to-noise ratio dB 6 6 Bitswap off off Line attenuation dB 21 26 Profile 17a G.Vector off off Carrier record A43 A43 Error Counter Seconds With Not Remediable Errors (CRC) Errors (ES) Many Errors (SES) per Minute Last 15 Minutes FRITZ!Box 2 0 0 0 Central exchange 657 0 0.17 2
Re: My Dads line has increased upload at the cost of download
Basically moving from 40/2 to 40/10 resets the profile which means that the default noise margin goes back to 6dB and G.INP is disabled
It should sort itself out