Firstly this isn't about the account that is tied to this account but a different one.
My dad has had a sync of 32/2 for a long time, in the last week this has now changed to 27/5, he phoned up to try and get the download speed reinstated but was told that they couldn't do that except under certain circumstances (because losing 5mbit on the download isn't enough of a reason?).
He doesn't need the extra upload and would like his download speed back to where it was (originally he was quoted between 32 and 40mbit), the best that has been offered is to send out an engineer but this will be a waste of everyones time.
See below for his line stats:
Receive Direction Send Direction
Max. DSLAM throughput kbit/s 40000 10000
Min. DSLAM throughput kbit/s 128 128
Attainable throughput kbit/s 26748 5192
Current throughput kbit/s 27360 5192
Seamless rate adaptation off off
Latency fast fast
Impulse Noise Protection (INP) 38.3 0
G.INP on off
Signal-to-noise ratio dB 6 6
Bitswap off off
Line attenuation dB 21 26
Profile 17a
G.Vector off off
Carrier record A43 A43
Error Counter
Seconds With Not Remediable Errors (CRC)
Errors (ES) Many
Errors (SES) per
Minute Last
15 Minutes
FRITZ!Box 2 0 0 0
Central exchange 657 0 0.17 2
