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My Broadband speed seems to be getting lower

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Newbie
Posts: 3
Registered: ‎08-03-2019

My Broadband speed seems to be getting lower

I've noticed that when I had my internet installed about 6 years ago now it started out as a 52 download and a 11 upload now its more like 44 down and 6 up I was wondering if there any staff about that maybe you could run a line check for me because it seems a little weird to me

5 REPLIES 5
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Champion
Posts: 2,187
Thanks: 463
Fixes: 22
Registered: ‎06-01-2017

Re: My Broadband speed seems to be getting lower

Welcome to the forums

Plusnet offered 80/20, 55/10 and 40/10 depending on when you joined them and if you've renewed your contract.

80/20 is still available

55/10 has been reduced to 40/10, though some customers complained and some have been able to retain 55/10

40/10 was reduced to 40/2, but customers weren't too happy about this, so Plusnet went back to 40/10

 

If you've renewed and didn't spot the 55/10 reducing to 40/10 then depending on when you renewed, you're probably stuck with it.

You could also be having speed issues too, but it might be worth looking at when you last renewed and whether you have an email from Plusnet stating they were reducing you to a lower speed package.

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Community Veteran
Posts: 2,246
Thanks: 492
Fixes: 52
Registered: ‎13-08-2015

Re: My Broadband speed seems to be getting lower

@DS  55/10 was never a product offered by PN.

They did use the 80/20 service to provide either a 76/20 or 38/20 product until the bean counters noticed!

38/20 customers were told they would be moved to a 55/10 product about 3/4 years ago, seems that project still has not completed!

At the same time, new customers were offered 76/20 or 38/2, the latter proving very unpopular and so in line with other ISP's, not least Talk Talk were moved to 38/10.

It seems to me, the OP was on, and probably still is on the extra product, but unless they share some meaningful facts/sync speeds its all a bit subjective.

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Champion
Posts: 2,187
Thanks: 463
Fixes: 22
Registered: ‎06-01-2017

Re: My Broadband speed seems to be getting lower

I could've sworn I'd read somewhere on here that someone on PN actually started to get the 55/10 deal.

Anyhoo, thanks for the correction Thumbs_Up

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Plusnet Help Team
Plusnet Help Team
Posts: 1,909
Thanks: 332
Fixes: 107
Registered: ‎26-03-2018

Re: My Broadband speed seems to be getting lower

Fix

Hi @SteveWilliams61,

 

Thank you for getting in touch. I'm sorry to hear that your speed has dropped.

 

I can see that you're provisioned on the 80/20 fibre but, due to the length of the line, your estimated download speed is 40.4-59.2mbps.

 

I've tested your line and it's currently syncing at 49.7mbps, however the connection profile on your account is set to 45mbps. As you have a static IP, this connection profile is restricting your throughput speed to a maximum of 45mbps. If you reboot your router you should find that this increases.

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 49.7 Mbps
Upstream Speed 6.8 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 702.0
Upstream Rate Assessment Low
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-02-24T13:45:00
Parameters MIN MAX AVG
Down Stream Line Rate 47.1 Mbps 51.7 Mbps 51.4 Mbps
Up Stream Line Rate 6.3 Mbps 7.9 Mbps 7.8 Mbps
Up Time 578.0 Sec 900.0 Sec 899.5 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-03-09T13:18:52.213+00:00 2019-03-09T13:33:52.213+00:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Newbie
Posts: 3
Registered: ‎08-03-2019

Re: My Broadband speed seems to be getting lower

Thank you so much