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Multiple drops, line noise, engineer visit (25 July)

FIXED
PeeGee
Aspiring Pro
Posts: 1,103
Thanks: 54
Fixes: 3
Registered: ‎05-04-2009

Multiple drops, line noise, engineer visit (25 July)

From my router logs, I averaged 5 drops per month (81) from 8 Feb 2017 to 8 Jul 2018; from there to 23 Jul there have been 101 drops and intermittent noise on the line. A recent (Sunday) quiet line test, using the test socket, resulted in the recorded announcement being obscured by a longish burst of noise. Sync dropped from 76999/19999 to 34999/11999 over the 15 days.

So, some noise still present on 23rd, (phone) engineer booked and came 25th - no line noise, no faults and, of course, no line drops since booking!

Had a DLM reset and sync back to 76626/19999, BT profile 72.97, Plusnet 72.6 - looks good.

Today, however, a BTW speed test and SamKnows report speeds of 38.32/13.65 and 38/9.8; latency having jumped from around 10 to 18.2mS - not that I consider that a problem.

This looks, to me, to be a "rate limited" 40/10 supply on an 80/20 connection to the cabinet - I was originally on a 40/20 supply which was replaced with a 55/10 when 40/10 was introduced.

Can someone confirm/refute this view?

Thanks

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,259
Thanks: 2,941
Fixes: 464
Registered: ‎21-04-2017

Re: Multiple drops, line noise, engineer visit (25 July)

Fix

Hi Phil.

As part of my reply contains account information, I've replied to this ticket on your account.

Feel free to let us know over here if you have any further queries or need further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
PeeGee
Aspiring Pro
Posts: 1,103
Thanks: 54
Fixes: 3
Registered: ‎05-04-2009

Re: Multiple drops, line noise, engineer visit (25 July)

@Gandalf  Just done as requested and now up to 53M down - thanks.

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Plusnet Help Team
Plusnet Help Team
Posts: 9,259
Thanks: 2,941
Fixes: 464
Registered: ‎21-04-2017

Re: Multiple drops, line noise, engineer visit (25 July)

Glad to see that Phil! Let us know if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 9,259
Thanks: 2,941
Fixes: 464
Registered: ‎21-04-2017

Re: Multiple drops, line noise, engineer visit (25 July)

Thought I'd update you here that your service is now provisioned on 55/10 which matches the speed profile on your account and your routers sync rate.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team