Multiple drops, line noise, engineer visit (25 July)

[#1]

From my router logs, I averaged 5 drops per month (81) from 8 Feb 2017 to 8 Jul 2018; from there to 23 Jul there have been 101 drops and intermittent noise on the line. A recent (Sunday) quiet line test, using the test socket, resulted in the recorded announcement being obscured by a longish burst of noise. Sync dropped from 76999/19999 to 34999/11999 over the 15 days.

So, some noise still present on 23rd, (phone) engineer booked and came 25th - no line noise, no faults and, of course, no line drops since booking!

Had a DLM reset and sync back to 76626/19999, BT profile 72.97, Plusnet 72.6 - looks good.

Today, however, a BTW speed test and SamKnows report speeds of 38.32/13.65 and 38/9.8; latency having jumped from around 10 to 18.2mS - not that I consider that a problem.

This looks, to me, to be a "rate limited" 40/10 supply on an 80/20 connection to the cabinet - I was originally on a 40/20 supply which was replaced with a 55/10 when 40/10 was introduced.

Can someone confirm/refute this view?

Thanks

Phil

[#2 · Accepted solution]

Hi Phil.

As part of my reply contains account information, I've replied to this ticket on your account.

Feel free to let us know over here if you have any further queries or need further help.

[#3]

@Gandalf  Just done as requested and now up to 53M down - thanks.

Phil

[#4]

Glad to see that Phil! Let us know if you need any further help.

[#5]

Thought I'd update you here that your service is now provisioned on 55/10 which matches the speed profile on your account and your routers sync rate.