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Multiple daily disconnects

RaceFace32
Newbie
Posts: 4
Registered: ‎07-01-2021

Multiple daily disconnects

I switch to PlusNet just over a month ago and since I have had multiple daily disconnections. Sometimes this lasts a few minutes, others 10-15 minutes. 

4-5 times a daily, usually when I am trying to work or the kids are on their virtual classes. The Wifi is stable and remains connected.

Done all the usual checks on mastersockets etc. I believe this to be a line issue.

5 REPLIES 5
RaceFace32
Newbie
Posts: 4
Registered: ‎07-01-2021

Re: Multiple daily disconnects

Looking in the hubs event logs i see regular errors like below, which are always at the same time as the disconnects.

 

11:00:48, 07 Jan. (213708.060000) CWMP: session closed due to error: Timeout

 

10:52:23, 07 Jan. (213202.890000) CWMP: session closed due to error: Could not resolve host

 

10:49:22, 07 Jan. (213022.130000) CWMP: session closed due to error: Could not resolve host

 

 

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,967
Thanks: 342
Fixes: 111
Registered: ‎26-03-2018

Re: Multiple daily disconnects

Hi @RaceFace32,

 

I'm sorry that your connection is dropping and for any inconvenience that this has caused. Thank you for confirming that you have been through the troubleshooting checks. Testing your line has found a fault close to your property and we will need to arrange an engineer visit so that this may be investigated further. Please add your availability for an engineer to the ticket here. If you drop us another comment on this thread once you've done that, we'll pick this back up and get your appointment booked.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
stevehs
Grafter
Posts: 28
Thanks: 1
Fixes: 3
Registered: ‎06-04-2019

Re: Multiple daily disconnects

I am having exactly the same problems. Also my speed is down from 37 to about 24 MB and upload is down to 0.8 MB at best.

 

09:12:45, 20 Apr. (47725.320000) CWMP: session closed due to error: Could not resolve host
Nikkyb197045
Newbie
Posts: 1
Thanks: 1
Registered: ‎24-04-2021

Re: Multiple daily disconnects

I am also having the same issues with disconnects. Mostly multiple DCs daily and also at random times.

I have taken a picture of the router log as it DC as of 24/04/2021. Worth mentioning it is a new router with a new filter and cable and has been going on since we moved into this property.

richbowker63
Newbie
Posts: 1
Thanks: 1
Registered: ‎24-04-2021

Re: Multiple daily disconnects

Same here.  Joined Plusnet only a week or so ago and, so far, have had multiple disconnects every single day and many, many times per day.  Definitely not very happy so far but willing to see what suggestions are available.