Multiple Gateway / Web Mail Issue
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- Re: Multiple Gateway / Web Mail Issue
12-12-2016 9:06 AM
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Mmm, I wasn't really sure where to put this post, but as it is related to my fibre connection’s end point I thought I would post here.
So OK, I have set my router to send the traffic from my Mac out on my second line. This line was using 195.166.130.253 as its gateway (psb-bng02) and while other (unrelated) changes were made this changed to 192.166.130.253 (pcn-bng03). But while using either of these gateways I cannot connect get to Webmail! However as soon as I change it back to using the first line a.k.a. (gw 195.166.130.252) it connects instantly to Webmail.
So this suggests to me that there may be a routing issue regarding these PoP, can anyone confirm, deny or explain this please?
Are you using either of these gateways and can you reach web mail at all?
Fixed! Go to the fix.
Re: Multiple Gateway / Web Mail Issue
12-12-2016 10:59 AM
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@Anonymous i am on
You are currently connected to gateway psb-bng01.
This is located in Southbank Point of Presence..
and webmail works
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
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Re: Multiple Gateway / Web Mail Issue
12-12-2016 11:21 AM
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Exactly my point @rongtw, this is the gateway my first line is using and I can connect to webmail without issue. But if I use any of the two mentioned above it's a non starter!
Quite, quite odd.
Re: Multiple Gateway / Web Mail Issue
12-12-2016 12:12 PM
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Hi @Anonymous,
Are you able to test this again please on psb-bng02, or any pcn-bng. If you are still unable to connect to webmail via those, could you also possibly post a tracert to webmail.plus.net from your connection.
Re: Multiple Gateway / Web Mail Issue
12-12-2016 12:38 PM
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Thanks for the reply @scrookes, I've changed the router setting to the second interface which is using pcn-bng03 for its gateway and I get no response from webmail. This is the output from traceroute before I gave up.
iMac:~ Mook$ traceroute webmail.plus.net traceroute: Warning: webmail.plus.net has multiple addresses; using 212.159.8.164 traceroute to webmail.plus.net (212.159.8.164), 64 hops max, 52 byte packets 1 vigor.router (192.168.0.1) 3.373 ms 1.305 ms 1.330 ms 2 lo0.central10.pcn-bng03.plus.net (195.166.130.250) 18.516 ms 18.000 ms 17.091 ms 3 411.be7.pcn-ir02.plus.net (84.93.253.87) 18.799 ms 17.480 ms 18.527 ms 4 vl35.pih-gw3.plus.net (195.166.129.25) 18.360 ms 19.639 ms gr-11-1-0.ptw-cr01.plus.net (195.166.129.185) 18.392 ms 5 ae1.ptw-cr01.plus.net (195.166.129.0) 19.645 ms te9-4.ptn-gw01.plus.net (195.166.129.33) 19.082 ms ae1.ptw-cr01.plus.net (195.166.129.0) 18.057 ms 6 te9-4.ptn-gw01.plus.net (195.166.129.33) 19.294 ms 19.240 ms 18.421 ms 7 * * * 8 * * * 9 * * * 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * ^C iMac:~ Mook$
Re: Multiple Gateway / Web Mail Issue
12-12-2016 1:26 PM
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Thanks @Anonymous,
I'm looking into this for you. Appreciate you sending the tracert. Is this also affecting portal.plus.net too do you know?
Re: Multiple Gateway / Web Mail Issue
12-12-2016 1:53 PM
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@scrookes, yes it does and to community.plus.net as well! I had to reroute to make this post.
12-12-2016 3:19 PM
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Hopefully all resolved now @Anonymous
Thanks for your help today. Really appreciated this.
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