Multiple Gateway / Web Mail Issue

[#1]

Mmm, I wasn't really sure where to put this post, but as it is related to my fibre connection’s end point I thought I would post here.

So OK, I have set my router to send the traffic from my Mac out on my second line. This line was using 195.166.130.253 as its gateway (psb-bng02) and while other (unrelated) changes were made this changed to 192.166.130.253 (pcn-bng03). But while using either of these gateways I cannot connect get to Webmail! However as soon as I change it back to using the first line a.k.a. (gw 195.166.130.252) it connects instantly to Webmail.

So this suggests to me that there may be a routing issue regarding these PoP, can anyone confirm, deny or explain this please?

Are you using either of these gateways and can you reach web mail at all?

[#2]

@Anonymous i am on

You are currently connected to gateway psb-bng01.

This is located in Southbank Point of Presence..

and webmail works

[#3]

Exactly my point @rongtw, this is the gateway my first line is using and I can connect to webmail without issue. But if I use any of the two mentioned above it's a non starter!

Quite, quite odd.

[#4]

Hi @Anonymous,

Are you able to test this again please on psb-bng02, or any pcn-bng.  If you are still unable to connect to webmail via those, could you also possibly post a tracert to webmail.plus.net from your connection.

[#5]

Thanks for the reply @scrookes, I've changed the router setting to the second interface which is using pcn-bng03 for its gateway and I get no response from webmail. This is the output from traceroute before I gave up.

iMac:~ Mook$ traceroute webmail.plus.net
traceroute: Warning: webmail.plus.net has multiple addresses; using 212.159.8.164
traceroute to webmail.plus.net (212.159.8.164), 64 hops max, 52 byte packets
 1  vigor.router (192.168.0.1)  3.373 ms  1.305 ms  1.330 ms
 2  lo0.central10.pcn-bng03.plus.net (195.166.130.250)  18.516 ms  18.000 ms  17.091 ms
 3  411.be7.pcn-ir02.plus.net (84.93.253.87)  18.799 ms  17.480 ms  18.527 ms
 4  vl35.pih-gw3.plus.net (195.166.129.25)  18.360 ms  19.639 ms
    gr-11-1-0.ptw-cr01.plus.net (195.166.129.185)  18.392 ms
 5  ae1.ptw-cr01.plus.net (195.166.129.0)  19.645 ms
    te9-4.ptn-gw01.plus.net (195.166.129.33)  19.082 ms
    ae1.ptw-cr01.plus.net (195.166.129.0)  18.057 ms
 6  te9-4.ptn-gw01.plus.net (195.166.129.33)  19.294 ms  19.240 ms  18.421 ms
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
^C
iMac:~ Mook$ 

[#6]

Thanks @Anonymous,

I'm looking into this for you.  Appreciate you sending the tracert.  Is this also affecting portal.plus.net too do you know?

[#7]

@scrookes, yes it does and to community.plus.net as well! I had to reroute to make this post.

[#8 · Accepted solution]

Hopefully all resolved now @Anonymous

Thanks for your help today. Really appreciated this.