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Multiple Disconnections

chrish16
Grafter
Posts: 98
Registered: 09-09-2011

Multiple Disconnections

Hi
Are you able to check my connection over the paste few days please as my connection has been dropping.  I want to check if its my router or if you see on the graph that the modem has been disconnecting.
Regards
8 REPLIES
Community Veteran
Posts: 2,558
Thanks: 172
Fixes: 2
Registered: 27-05-2011

Re: Multiple Disconnections

What graph?  Undecided
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: Multiple Disconnections

I'm assuming the visual RADIUS log which PN CRT have access too, which will show an PPP drops.
I don't think PN (or anyone not using an unlocked / their own VDSL modem) can see link uptime stats for FTTC.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
chrish16
Grafter
Posts: 98
Registered: 09-09-2011

Re: Multiple Disconnections

I believe they can, they've shown me a graph of my fttc connection few weeks back
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Multiple Disconnections

<img src="http://community.plus.net/visualradius/generated/image1421412964550.png"/>
 Tony
 Plusnet Support
chrish16
Grafter
Posts: 98
Registered: 09-09-2011

Re: Multiple Disconnections

Hi
Sorry just picking this back up.  What is Plusnet's analysis of that graph?  Looks like quite a few disconnections?
It does seem to of been ok since Friday 16th to be honest, can you confirm?
jim:quote
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Multiple Disconnections

My analysis is that the disconnections are very regular, so regular it looks like an idle timeout or similar. The majority are 29-31 minute long connections.
Since the evening of the 15th, the disconnections have stopped. Does your router have an idle timeout setting in it?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
chrish16
Grafter
Posts: 98
Registered: 09-09-2011

Re: Multiple Disconnections

Hi
Just checked and its set at 0 (effectively stay alive)
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Multiple Disconnections

Thanks, I thought it might be a too easy to find a timeout in there!
At the moment there's not much to go on as the line has stabilised. Probably worth just monitoring to make sure they don't come back, if they do we can dig further into a potential fault.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff