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Multiple Disconnections
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Multiple Disconnections
15-01-2015 9:49 PM
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Hi
Are you able to check my connection over the paste few days please as my connection has been dropping. I want to check if its my router or if you see on the graph that the modem has been disconnecting.
Regards
Are you able to check my connection over the paste few days please as my connection has been dropping. I want to check if its my router or if you see on the graph that the modem has been disconnecting.
Regards
Message 1 of 9
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Re: Multiple Disconnections
15-01-2015 10:43 PM
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What graph?
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
To be is to do - Kant
do be do be do - Sinatra
Message 2 of 9
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Re: Multiple Disconnections
15-01-2015 11:20 PM
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I'm assuming the visual RADIUS log which PN CRT have access too, which will show an PPP drops.
I don't think PN (or anyone not using an unlocked / their own VDSL modem) can see link uptime stats for FTTC.
I don't think PN (or anyone not using an unlocked / their own VDSL modem) can see link uptime stats for FTTC.
Message 3 of 9
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Re: Multiple Disconnections
15-01-2015 11:57 PM
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I believe they can, they've shown me a graph of my fttc connection few weeks back
Message 4 of 9
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Re: Multiple Disconnections
16-01-2015 12:57 PM
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Message 5 of 9
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Re: Multiple Disconnections
19-01-2015 10:10 AM
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Hi
Sorry just picking this back up. What is Plusnet's analysis of that graph? Looks like quite a few disconnections?
It does seem to of been ok since Friday 16th to be honest, can you confirm?
jim:quote
Sorry just picking this back up. What is Plusnet's analysis of that graph? Looks like quite a few disconnections?
It does seem to of been ok since Friday 16th to be honest, can you confirm?
jim:quote
Message 6 of 9
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Re: Multiple Disconnections
19-01-2015 1:58 PM
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My analysis is that the disconnections are very regular, so regular it looks like an idle timeout or similar. The majority are 29-31 minute long connections.
Since the evening of the 15th, the disconnections have stopped. Does your router have an idle timeout setting in it?
Since the evening of the 15th, the disconnections have stopped. Does your router have an idle timeout setting in it?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 7 of 9
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Re: Multiple Disconnections
19-01-2015 2:33 PM
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Hi
Just checked and its set at 0 (effectively stay alive)
Just checked and its set at 0 (effectively stay alive)
Message 8 of 9
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Re: Multiple Disconnections
19-01-2015 3:14 PM
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Thanks, I thought it might be a too easy to find a timeout in there!
At the moment there's not much to go on as the line has stabilised. Probably worth just monitoring to make sure they don't come back, if they do we can dig further into a potential fault.
At the moment there's not much to go on as the line has stabilised. Probably worth just monitoring to make sure they don't come back, if they do we can dig further into a potential fault.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 9 of 9
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