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Multiple Disconnections

chrish16
Grafter
Posts: 98
Registered: ‎09-09-2011

Multiple Disconnections

Hi
Are you able to check my connection over the paste few days please as my connection has been dropping.  I want to check if its my router or if you see on the graph that the modem has been disconnecting.
Regards
8 REPLIES 8
PeterLoftus
Pro
Posts: 2,599
Thanks: 182
Fixes: 5
Registered: ‎27-05-2011

Re: Multiple Disconnections

What graph?  Undecided
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avatastic
Grafter
Posts: 1,136
Thanks: 2
Registered: ‎30-07-2007

Re: Multiple Disconnections

I'm assuming the visual RADIUS log which PN CRT have access too, which will show an PPP drops.
I don't think PN (or anyone not using an unlocked / their own VDSL modem) can see link uptime stats for FTTC.
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chrish16
Grafter
Posts: 98
Registered: ‎09-09-2011

Re: Multiple Disconnections

I believe they can, they've shown me a graph of my fttc connection few weeks back
plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Multiple Disconnections

<img src="http://community.plus.net/visualradius/generated/image1421412964550.png"/>
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chrish16
Grafter
Posts: 98
Registered: ‎09-09-2011

Re: Multiple Disconnections

Hi
Sorry just picking this back up.  What is Plusnet's analysis of that graph?  Looks like quite a few disconnections?
It does seem to of been ok since Friday 16th to be honest, can you confirm?
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Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Multiple Disconnections

My analysis is that the disconnections are very regular, so regular it looks like an idle timeout or similar. The majority are 29-31 minute long connections.
Since the evening of the 15th, the disconnections have stopped. Does your router have an idle timeout setting in it?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
chrish16
Grafter
Posts: 98
Registered: ‎09-09-2011

Re: Multiple Disconnections

Hi
Just checked and its set at 0 (effectively stay alive)
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Multiple Disconnections

Thanks, I thought it might be a too easy to find a timeout in there!
At the moment there's not much to go on as the line has stabilised. Probably worth just monitoring to make sure they don't come back, if they do we can dig further into a potential fault.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.