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Multiple Disconnections Daily for Months

FIXED
Welpz
Hooked
Posts: 5
Registered: 02-02-2018

Multiple Disconnections Daily for Months

For the past 2-3 months or more disconnections occur several times every day usually a couple of hours apart from each other but sometimes in quick succession. Two engineers have visited and no fault has been found either in the house or on the line. I saw elsewhere a software update being pushed to peoples routers that alleviated the issue somewhat. If that is applicable here i would appreciate the issue being looked into once again, Thanks. 

1 REPLY
Community Gaffer
Community Gaffer
Posts: 13,324
Thanks: 1,111
Fixes: 89
Registered: 04-04-2007

Re: Multiple Disconnections Daily for Months

Fix

Hi @Welpz,

We'll soon find out as I've just upgraded your router.

The connection will have dropped briefly whilst the update was applied.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵