Much lower download speed following 'upgrade' to 55/10

[#1]

Hi

Before 'upgrade' was regularly getting 38/19.

Now I'm on 55/10, regularly getting less than 20 download.

When first 'upgraded' speed was fine so will someone please let me know if this temporary or is there a network problem.

Thanks for your help.

[#2]

Checked speed again today and appear to be 'capped' at 20 download.

Can someone at Plusnet please look into this for me.

Thanks for your help.

[#3]

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@SoFarSoGood wrote:

Before 'upgrade' was regularly getting 38/19.

Now I'm on 55/10, regularly getting less than 20 download.

The package is called 55/10 for a reason. The download should be capped at 10Mb/s. If you're seeing anything higher than that it's a fault. You should probably keep quiet about it for now but eventually PN are going to notice

[#4]

@Andrue

You are just so wrong Andrue.

The 10 is for UPSTREAM and the 55 is for DOWNSTREAM so getting just 20Mbps down is not good. @SoFarSoGood should still be able to get 38Mbps down, not less than 20!

[#5]

I can't see anything that should be capping you as low as 20Mbps down, however I've pumped the profile on our side up from 40 to 55 as that was a little low.

Could you try a disconnect and reconnect and see if that's any higher now please.

[#6 · Accepted solution]

Hi HarryB

Thanks, now back to normal (as it was when I was first 'upgraded') at around 51/9.

Any idea why it 'slipped down' from 55 to 40?

Many thanks for your help.

[#7]

Maybe that wasn't actually affecting you, as it had never actually been at 55.

It also looks like your connection is still showing ongoing for 13 days, so the change I made earlier would have had no affect at this point.

[#8]

Hi HarryB

I Tried before rebooting and now rebooted and tried again and same as before rebooting i.e  around 51/9.

Whatever you did has worked so far.

Thanks again for your help.

[#9]

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@SpendLessTime wrote:

You are just so wrong Andrue.

Indeed, yes. For some reason I thought you were talking about the upstream. I should have realised when it didn't seem to make sense.

Sorry.