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Much buffering after renewing contract!

MrsG
Newbie
Posts: 1
Registered: a week ago

Much buffering after renewing contract!

Hi, I have very recently renewed my contract and, having changed nothing with regard to where my router is, how it is connected, or how much we use the broadband connection, the whole household has found download speeds have dropped significantly and there is constant buffering when viewing on PC (not good when it does this 15 times in the middle of the high intensity part of your BodyCombat workout!!) I have rebooted my router but being a luddite, have not tried anything else (as we haven't changed anything with the setup). Please help, as the constant whining of my partner and children, and my inability to exercise properly are doing my blood pressure no favours!! Thank you!!

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 7,183
Thanks: 2,033
Fixes: 359
Registered: 21-04-2017

Re: Much buffering after renewing contract!

Sorry to hear you're having issues.

Line tests aren't showing any problems and we can see your router in sync at 40mbps with no drops for the past 14 days.

Can you try rebooting your router letting us know how you get on?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team