Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Moving to plusnet from sky
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Moving to plusnet from sky
Moving to plusnet from sky
13-11-2014 7:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So I have got sick of sky and decided to move to plusnet for my increasing widening internet needs. Sky have been really awkward through this whole process, I'm out of contract and I requested my MAC code, but I got told due to being In a SVBN area i really don't need one?. After how awkward they have been in general and the lies they have told me I just wanted to avoid any potential pit falls before they even start. Also due to the long waiting list for a potential engineer is it possible to NOT have my phoneline switched until my Fibre optic is installed rendering me unable to use my internet or at the very least done in close proximity?
Message 1 of 7
(1,064 Views)
6 REPLIES 6
Re: Moving to plusnet from sky
13-11-2014 7:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome aboard featherz!
Staff don't normally work on the forum at this hour, but rest assured, they will pick this up in the morning.
PS I jumped ship from Sky almost 2 years ago and have never looked back!
Staff don't normally work on the forum at this hour, but rest assured, they will pick this up in the morning.
PS I jumped ship from Sky almost 2 years ago and have never looked back!
Geoff,
York.
York.
Message 2 of 7
(712 Views)
Re: Moving to plusnet from sky
13-11-2014 7:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers NedLudd that's saved me hanging on here expecting a reply tonight. And that's reassuring, right now I think I would cut my nose off to spite sky, but I have to say I'm impressed by the support on here from looking at other posts even when stuff has gone wrong. It's already beating sky locking me out of my account because they spelt something wrong *breathes deeply*
Cheers again for the welcome NedLudd
Cheers again for the welcome NedLudd
Message 3 of 7
(712 Views)
Re: Moving to plusnet from sky
13-11-2014 7:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Stick to posting here if you have a problem - it's usually better than phoning or raising a ticket!
I even ditched the Sky box and bought a Humax one for Freesat.
I even ditched the Sky box and bought a Humax one for Freesat.
Geoff,
York.
York.
Message 4 of 7
(712 Views)
Re: Moving to plusnet from sky
14-11-2014 9:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi featherz, welcome to Plusnet and the community forums!
Don't worry about obtaining a MAC, as you're moving from an LLU provider we don't need one to be able to switch your service.
What should happen is that we place the order to move your phone line to us and then your broadband will switch over afterwards. Even if your phone line switches over first, Sky shouldn't cut your broadband off straight away as they should allow the opportunity for us to migrate this over to us.
Don't worry about obtaining a MAC, as you're moving from an LLU provider we don't need one to be able to switch your service.
What should happen is that we place the order to move your phone line to us and then your broadband will switch over afterwards. Even if your phone line switches over first, Sky shouldn't cut your broadband off straight away as they should allow the opportunity for us to migrate this over to us.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 5 of 7
(712 Views)
Re: Moving to plusnet from sky
17-11-2014 4:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the feedback Chris it's appreciated and puts my mind at ease. One thing though, Plusnet took money off me in advance for this month, and my direct debits are going to start going, that I presume was on the theory my line would switch over In November, but I have got an email saying the phone line won't be switched till December now, so now I'm paying two companies In November and for a service I'm yet to receive?
Message 6 of 7
(712 Views)
Re: Moving to plusnet from sky
17-11-2014 4:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Although we've taken the first month already, we won't take the second month's payment until your service has been active with us for a month.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 7 of 7
(712 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Moving to plusnet from sky