Moving to fibre extra from basic fibre

[#1]

Due a somewhat convoluted order (fibre extra, changed to BB, back to fibre again) I'm currently on 40 down profile and should be on extra (80/20).  Just for peace of mind, I've been told that the switch to fibre extra needs an engineer call to the cabinet to move to a faster port.  Is this correct and it's not a software control at PN/BT side?

[#2]

No it doesn't need an engineer visit, all the FTTC ports are the same, it just requires an order from PlusNet to modify the service to 80/20. Should only take a day to do it.

[#3]

That sounds wrong - taking a look for you now.

Ok please disregard what you have been advised. A basic profile modify is in place for this Thursday, and it won't require any of your time. Are you ok to let me know how you get on?

[#4]

Yes that's fine thanks.  I thought it sounded a bit odd (but things might have changed!).

Thanks for the assist.