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Moving to another provider

Tashakawaii
Newbie
Posts: 1
Registered: ‎16-09-2017

Moving to another provider

I am switching to another provider as this service is slow and expensive.
I am in a contract but I am wondering how much it would cost me to do this, is there an exit fee?
Thanks
5 REPLIES
Gel
Seasoned Pro
Posts: 1,625
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: Moving to another provider

Browni
Aspiring Hero
Posts: 2,291
Thanks: 787
Fixes: 46
Registered: ‎02-03-2016

Re: Moving to another provider

You can see the cancellation figures in the account summary (login required)

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
petecov23
Dabbler
Posts: 19
Thanks: 6
Registered: ‎06-09-2017

Re: Moving to another provider


Tashakawaii wrote:
I am switching to another provider as this service is slow and expensive.
I am in a contract but I am wondering how much it would cost me to do this, is there an exit fee?
Thanks

Wait for a price rise - there are a few times a year 

 

Then migrate without penalty

Pembsman
Newbie
Posts: 1
Thanks: 1
Registered: ‎16-09-2017

Re: Moving to another provider

This is the second big outage to hit me here in Pembrokeshire in a month or so; I agree with post above that it's not cheap and I feel that users affected like this should be compensated in some way - perhaps by freeing us from our contracts!!  Plusnet is just a branch of BT only using UK call centres.

Upload speed reasonable at 14mbp s; download a laughable 1.5 mbps at best.

lzjoker
Dabbler
Posts: 22
Thanks: 1
Registered: ‎20-09-2012

Re: Moving to another provider

Yes same here started early hours I noticed, I'm pig sick of this joke of a provider, longtime customer here who will also be leaving asap as the standard of service is now beyond a joke