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Moving to Plusnet from BT Infinity Today

transmission1
Dabbler
Posts: 16
Thanks: 2
Registered: 11-08-2015

Moving to Plusnet from BT Infinity Today

Hi
I'm supposed to be getting migrated from BT Infinity to Plusnet Fibre today (11th).
Yesterday my phone line was moved to Plusnet (got the text and the leaving BT email) and my broadband went dead at the same time.
Today I'm supposed to be activated with Plusnet Fibre but so far nothing has happened and the connnection is still down (yes, I checked the username/password details).
Do I need to call Plusnet or will it really take until midnight to activate the fibre (according to the text sent about 2 weeks back)?
Slightly miffed as to why I have had no broadband for the second day running and just hoping it's coming back online today!
Thanks
Simon
6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Moving to Plusnet from BT Infinity Today

Looking in to this now, give me a few minutes.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Moving to Plusnet from BT Infinity Today

The order is showing as complete but hadn't kicked through to us to activate your account yet. I've just done that manually so you should be able to connect up.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
transmission1
Dabbler
Posts: 16
Thanks: 2
Registered: 11-08-2015

Re: Moving to Plusnet from BT Infinity Today

Hi Chris
Excellent work - thanks - I'm now connected and the kids are happy again!  Smiley
Nice speeds too:

Thanks ever so much for the great service. Glad I joined Plusnet Smiley Other members of my family are moving over next week too  Wink
Simon
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: Moving to Plusnet from BT Infinity Today

Simon can i ask why you left BT Smiley
https://www.flickr.com/photos/james_bingham/
transmission1
Dabbler
Posts: 16
Thanks: 2
Registered: 11-08-2015

Re: Moving to Plusnet from BT Infinity Today

Quote from: jockwav
Simon can i ask why you left BT Smiley

Yes, you can ask...
Well, 4 price increases since 2014 and the offer of some half price fibre for six months kind of sealed the deal. Even after the offer finishes still miles cheaper than BT.
Was a previous Plusnet customer too from years ago back on ADSL  Cool
My pings also seem lower on Plusnet than with BT.
Simon
jockwav
Rising Star
Posts: 660
Thanks: 11
Fixes: 3
Registered: 01-08-2011

Re: Moving to Plusnet from BT Infinity Today

Cheers for that Simon. Smiley
https://www.flickr.com/photos/james_bingham/