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Moving to Plusnet from BT Infinity Today
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Moving to Plusnet from BT Infinity Today
11-08-2015 11:07 AM
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Hi
I'm supposed to be getting migrated from BT Infinity to Plusnet Fibre today (11th).
Yesterday my phone line was moved to Plusnet (got the text and the leaving BT email) and my broadband went dead at the same time.
Today I'm supposed to be activated with Plusnet Fibre but so far nothing has happened and the connnection is still down (yes, I checked the username/password details).
Do I need to call Plusnet or will it really take until midnight to activate the fibre (according to the text sent about 2 weeks back)?
Slightly miffed as to why I have had no broadband for the second day running and just hoping it's coming back online today!
Thanks
Simon
I'm supposed to be getting migrated from BT Infinity to Plusnet Fibre today (11th).
Yesterday my phone line was moved to Plusnet (got the text and the leaving BT email) and my broadband went dead at the same time.
Today I'm supposed to be activated with Plusnet Fibre but so far nothing has happened and the connnection is still down (yes, I checked the username/password details).
Do I need to call Plusnet or will it really take until midnight to activate the fibre (according to the text sent about 2 weeks back)?
Slightly miffed as to why I have had no broadband for the second day running and just hoping it's coming back online today!
Thanks
Simon
Message 1 of 7
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Re: Moving to Plusnet from BT Infinity Today
11-08-2015 12:16 PM
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Looking in to this now, give me a few minutes.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 7
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Re: Moving to Plusnet from BT Infinity Today
11-08-2015 12:17 PM
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The order is showing as complete but hadn't kicked through to us to activate your account yet. I've just done that manually so you should be able to connect up.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 3 of 7
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Re: Moving to Plusnet from BT Infinity Today
11-08-2015 1:44 PM
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Re: Moving to Plusnet from BT Infinity Today
11-08-2015 3:34 PM
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Simon can i ask why you left BT
https://www.flickr.com/photos/james_bingham/
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Re: Moving to Plusnet from BT Infinity Today
11-08-2015 4:41 PM
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Quote from: jockwav Simon can i ask why you left BT
Yes, you can ask...
Well, 4 price increases since 2014 and the offer of some half price fibre for six months kind of sealed the deal. Even after the offer finishes still miles cheaper than BT.
Was a previous Plusnet customer too from years ago back on ADSL
My pings also seem lower on Plusnet than with BT.
Simon
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Re: Moving to Plusnet from BT Infinity Today
15-08-2015 5:28 PM
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Cheers for that Simon.
https://www.flickr.com/photos/james_bingham/
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