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Moving to ADSL or EO address while in fibre contract term

Luzern
Seasoned Pro
Posts: 3,217
Thanks: 312
Fixes: 2
Registered: 31-07-2007

Moving to ADSL or EO address while in fibre contract term

Moving to ADSL or EO address while in fibre contract term, how is that dealt with by Plusnet?

My interest has arisen, because I am considering upgrading, but could in the not too distant future have to downsize to a flat. In my town much of such accommodation is connected to EO lines. 

No one wants to enter a contract, if part way the service becomes unavailable, but still charged for.

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
5 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,270
Thanks: 553
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Registered: 30-06-2016

Re: Moving to ADSL or EO address while in fibre contract term

As many EO lines are now connected to fibre cabinets isn't it case of researching whether fibre is available to addresses in the area to which you may move using this http://www.dslchecker.bt.com/adsl/ADSLChecker.Address?AEA=Y or equivalent?

 

Edit

Reading your post again I see that it doesn't answer your question. It also begs the question of what the situation is if you were to move to an address where there was fibre enabled but no spare channels. I shall be interested to read Plusnet 's response.

Luzern
Seasoned Pro
Posts: 3,217
Thanks: 312
Fixes: 2
Registered: 31-07-2007

Re: Moving to ADSL or EO address while in fibre contract term

We still have 6 groups of EO lines with no forecast of any update. Elsewhere  infill cabinets have been provided, but for discrete locations well apart from each other.

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Plusnet Help Team
Plusnet Help Team
Posts: 7,711
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Registered: 21-04-2017

Re: Moving to ADSL or EO address while in fibre contract term

Hi there.

We'd be happy to waive all contract fees on a existing contract if you re-contract on a product we can provide at your new address. When/if you need to go ahead I'd recommend calling House Moves on 0800 013 2632.

 

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Luzern
Seasoned Pro
Posts: 3,217
Thanks: 312
Fixes: 2
Registered: 31-07-2007

Re: Moving to ADSL or EO address while in fibre contract term

@Gandalf Thanks for the reassurance.

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Plusnet Help Team
Plusnet Help Team
Posts: 7,711
Thanks: 2,264
Fixes: 385
Registered: 21-04-2017

Re: Moving to ADSL or EO address while in fibre contract term

No problems at all.

Let us know if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team