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Moving house

denwyn
Grafter
Posts: 62
Thanks: 9
Registered: 21-11-2012

Moving house

We have recently moved house,Plusnet has arranged for Openreach engineer to call this week to reconnect us. I have a Plusnet one router/ modem, do I have to have the computer connected before he calls, we have a couple of iPads to check its working, I very much doubt I will have time to time to run etherernet cable from router up to the computer before engineer arrives,such is the list of what I'm told are more important jobs given by her indoors. Oh and last question Plusnet assured me my user name / password etc would stay the same, is this correct. I hope so as I don't Lok forward to Phone calls to sort this out. Thanks for any help advice.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 8,305
Thanks: 2,511
Fixes: 412
Registered: 21-04-2017

Re: Moving house

Hi there.

do I have to have the computer connected before he calls

Nope, the engineer should have a handheld device with them to test that your service is working when they've completed the work.

 

Oh and last question Plusnet assured me my user name / password etc would stay the same, is this correct.

That's correct.

 

I hope this helps and let us know if you have any further questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team