Moving back to PN from BT

[#1]

Lets hope it is finally sorted out for the date it is supposed to have been from the very first conversation i had with one of the online team who i think has made a total mess of things.

[#2]

We'll get back to you as soon as we have an update on the date.

[#3]

Just to confirm, your order is now committed for the 11th July.

I've updated your ticket too.

[#4]

I really hope this is sorted out as i have had a few letters from BT about how much i will owe them when i leave in june,which as we know will be july.

[#5]

It's most likely related to the original date set when the order was placed.

I've checked your account and everything is set to transfer on the 11th.

[#6]

Thank you Matthew.

[#7]

I need someone to phone me,this just gets worse.

I have had a letter today addressed to the current occupier,saying.

One of our customershas told us they,re moving to this address and want to take over the phone that,s currently active in the property.

We want to make sure that we,ve got the right details,so we don,t cause any problems with your phone service.

If your not moving house please let us know as soon as you can. Lisa Hardie HEAD OF CUSTOMER SERVICES.

THIS IS GETTING BEYOND A JOKE NOW,WHAT DO I DO CANCEL IT ALL.!

[#8]

I'm unsure as to why you've received that letter.

I've checked both your orders on our suppliers systems, these are progressing for the 11th July.

Mind PM'ing me a scan or photo of the letter?

[#9]

I will do that,i also sent matthew wheeler a private message about this.

[#10]

I've replied to your PM.

[#11]

I cant really see anything in PM saying attach a file.

[#12]

There should be an option to Insert Photos.

It should look like a drawing of mountains and a circle that resembles a sun.

[#13]

hopefully it should have sent.

[#14]

Thanks jockwav,

It's likely been sent in error as we don't currently have any active lines at your address.

As per my last PM, we're keeping a close eye on your order.

[#15]

Well i hope you are correct,my head is bursting with all this,it should have been a simple thing.