cancel
Showing results for 
Search instead for 
Did you mean: 

Moving back to PN from BT

FIXED
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Moving back to PN from BT

Here is a query,on the website i find this price,i am looking to change back to PN from BT

Unlimited Fibre Broadband

 

Broadband

Perfect for downloading, streaming movies and TV shows in HD, and online gaming.

from £24.00 a month (£25.00 from 29th June 2017) 12 month contract £0.00 £25.00 activation fee applies
 
When they do the usual line check it brings up a different price,why?
  • Upfront fees:£0.00
  • Activation fee £0.00 (was £25.00)
  • Monthly:£31.50
  • Unlimited Fibre Broadband £13.51 (£13.51 a month for 12 months, then £22.49 thereafter)
  • Plusnet SafeGuard £0.00
  • Line rental £17.99
  • Line Only £0.00
  • Voicemail (1571) £0.00
Today's payment:£31.50
Monthly payment:£31.50 after month 12: £40.4
Can anyone shed any light on this.
https://www.flickr.com/photos/james_bingham/
36 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,075
Thanks: 786
Fixes: 170
Registered: 25-03-2015

Re: Moving back to PN from BT

Welcome back @jockwav.

 

From the looks of things, it may be down to the market 1 pricing (Assuming you're at the same property as you were when you were previously with us) Sad

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Moving back to PN from BT

Yes still the same address,so it looks like the market thing then.

https://www.flickr.com/photos/james_bingham/
RichardB
Pro
Posts: 321
Thanks: 78
Fixes: 3
Registered: 19-11-2008

Re: Moving back to PN from BT

Hi to avoid the market 1 pricing  you could try:

john lewis broadband (provided by PN) £32.50 pm

Or

Origin broadband (Sone times use PN as a supplier) £24.99 pm

Or

Vodafone £28 pm

Or

Talktalk/ sky as most fibre cabs are connected to bigger exchanges often not the nearest market 1 exchange.

As such the llu providers can be available for fibre even if not for standard BB!

 

Richard

jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Moving back to PN from BT

Cheers for that,but all sorted now with PN for the 11th july.Grin

I was here before for just over 5 years.Smiley

https://www.flickr.com/photos/james_bingham/
RichardB
Pro
Posts: 321
Thanks: 78
Fixes: 3
Registered: 19-11-2008

Re: Moving back to PN from BT

I hope PN offered you an improved price as most fibre cabs are not fed from market A exchanges.

They are connected to larger market B exchanges.

As such it is not clear whether there really is a market A for fibre broadband...

 

https://www.ofcom.org.uk/consultations-and-statements/category-1/review-wba-markets/summary

 

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,075
Thanks: 786
Fixes: 170
Registered: 25-03-2015

Re: Moving back to PN from BT

@RichardB, While that may be correct, I'm afraid it doesn't change our prices in a Market 1 area Undecided

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Moving back to PN from BT

Well so far i am a bit dissapointed as to how my order has gone wrong from the first conversation with one of the online plusnet team.

Obviously he did not listen to what i actually said about moving my BB,hope it works out ok.

https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,165
Fixes: 254
Registered: 21-04-2017

Re: Moving back to PN from BT

Hi there, first of all a warm welcome back.

 

I am sorry to see how your order was handled by our support team.

 

It looks like instead of placing a simultaneous transfer, an order to takeover your fibre was placed and notes left on your account to place the phone order once that completed.

I have passed internal feedback to the adviser in question in regards to that.

 

I have placed a cancellation request on the fibre order. Once that completes within 24 hours we will place the simultaneous transfer, retaining your existing phone number.

I'm moving the ticket on your account to my team's ticket pool so that we can take personal ownership of this to help ensure no more mistakes are made.

 

Once again, many apologies for any frustration caused.

 

Let us know if you have any questions or concerns.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,165
Fixes: 254
Registered: 21-04-2017

Re: Moving back to PN from BT

Morning,

 

Just an update. I've now placed your phone/fibre order as a simultaneous transfer.

We'll let you know your activation date within the next 24 hours

 

Let us know if you have any questions or concerns.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Moving back to PN from BT

Thanks for that,i just can,t understand someone getting a simple transfer of services wrong to start with.Shocked

https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Moving back to PN from BT

Just had a text saying the transfer of your phone service should happen on the 20/06/2017.

what part of my contract with BT ends on the 11/07/2017 don,t you understand.!

https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,165
Fixes: 254
Registered: 21-04-2017

Re: Moving back to PN from BT

Sorry about that, I didn't expect us to receive notification from our suppliers so soon.

I'll get the required-by date changed on the order for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Moving back to PN from BT

Ok thanks,this is not filling me with confidence.

https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,165
Fixes: 254
Registered: 21-04-2017

Re: Moving back to PN from BT

Sorry for any confusion.

I've changed the required by date on the order now, we'll receive confirmation within 24 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team