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Moved to fibre...download is a 3rd of what the BT checker shows...

pyeomans
Newbie
Posts: 5
Registered: 15-09-2015

Moved to fibre...download is a 3rd of what the BT checker shows...

Hi.
We have been upgraded to fibre but the download speeds are still the same (if not a little lower) than when we had ADSL (around 13Mbps).
Using the BT speed checker (http://speedtest.btwholesale.com/ , speedtest@speedtest_domain) we are getting a download speed of 35.98 Mbps however.
How long does it take for Plusnet to update their end to allow us to increase the download above the 13 Mpbs we are getting now?
Do i have to raise a ticket?
Thanks.

2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 675
Thanks: 168
Fixes: 29
Registered: 17-10-2015

Re: Moved to fibre...download is a 3rd of what the BT checker shows...

Hi pyeomans,
I've updated your account for you,if you reboot your router you should be at higher speeds, sorry about the delay there
Thanks

 Paul Tarr
 Plusnet Network Operations
Highlighted
pyeomans
Newbie
Posts: 5
Registered: 15-09-2015

Re: Moved to fibre...download is a 3rd of what the BT checker shows...

Hi Paul.
Thanks for that. A restart and retest shows a good 33 Mbps.
The Mrs will be happy tonight!...
Thanks.
Paul