Hi Bob Pullen we've been advised from plusnet that you're the person that can help us with the problem being caused by upload on our Hub One Router. We've tried all the other things they've told us, but we are both people with no experience of doing anything like this at all, as this is way above our heads.
here is the make of the Hub SAGEMCOM
Software Version 188.8.131.52.83.8.226
Unlimited Fibre 40/2
thank you for any help you can give us with this, as we've been told you have a update that should fix the problem.