Moved house - Bad speeds, new fibre socket not installed.
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29-06-2017 9:50 PM
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Fixed! Go to the fix.
30-06-2017 11:38 AM
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Hi there,
Sorry to hear of the poor experience you've had.
Unfortunately, fibre orders are self-install with our suppliers. This means that the required work is just completed at the cabinet. By arranging an engineer to replace your phone socket will likely incur a heavy call out charge for both you and us.
If you're having speed problems in the test socket as explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 I'd recommend raising a fault to us here: http://faults.plus.net
Having said that, I've tested your line and I can see your connection is currently performing as expected, within the estimates of your line.
Sync Status | In Sync |
Downstream Speed | 70.6 Mbps |
Upstream Speed | 20.0 Mbps |
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
||
---|---|---|---|---|
High | Low | High | Low | |
VDSL Range A (Clean) | 80 | 70.1 | 20 | 20 |
And your connection from the exchange to your router is stable...
What problems are you having?
Re: Moved house - Bad speeds, new fibre socket not installed.
01-07-2017 2:17 AM
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Hi, thank you for the response. I want to deeply apologise for the inconvenience caused. It looks like my supposedly "excellent" wifi adapter was not that excellent at all. I did manage to connect a device through ethernet, and the speeds seem perfect, just like you said. Time to figure out how to route a cable through the entire house ; P Once again, thank you and a huge apology coming from me.
Re: Moved house - Bad speeds, new fibre socket not installed.
01-07-2017 8:48 AM
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Re: Moved house - Bad speeds, new fibre socket not installed.
01-07-2017 9:31 AM
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No problems at all, if my post answered your question, please click the fix button
@dannyboy75 wrote:
Have you thought about using powerline plugs (aka homeplugs)? Much better than wifi, and easier than cabling your house.
I second this.
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