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Moved from BT to Plusnet

Ve33iE
Newbie
Posts: 1
Registered: 22-12-2014

Moved from BT to Plusnet

Hey
I'm having problems with my connection as my BT Home Hub lost connection at some point last night though my activation date is 24/12
I am using my D-Link router but its just not connecting to the internet with the username and password that I have used for plus-net.
Thanks
Bryn
2 REPLIES
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Moved from BT to Plusnet

Are you moving from fibre to fibre? If so, is the D-link VDSL capable (fibre compatible)?
You should be able to use the BT HH as a router even with plusnet - as I understand it you just have to go in and change the username and password. I'm sure someone will be along soon to explain exactly how to do that (I don't have one)
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Moved from BT to Plusnet

Hi there.
Your account wasn't activated on our end which was preventing you from getting online.
I've just activated it for you now so you should be able to get online.
If your still having issues please let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team