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Moved from BT to Plusnet and shocking down/upstream speeds

sjvlaw
Newbie
Posts: 2
Registered: 06-01-2016

Moved from BT to Plusnet and shocking down/upstream speeds

Basically we was with BT for years and we moved to PlusNet because of money reasons.
Plusnet is owned by BT so would expect the same quality of service, we went with a fibre package (this is 2months ago).
With BT we had fibre tooo and hub5. We achieve 4MB/s - 5MB/S (32-40mbps) download and 1MB/s(mbps) upload.
When we changed to plusnet we used the same router as BT internet was perfect!
After 1 week and even still today the internet has slowly decreased.
http://speedtest.btwholesale.com/
Quote
results:
downsteam: 8.73mbps (1MB/s)
upstream: 0.30mbps (0.0375MB/s)

that is shocking.
https://portal.plus.net/my.html?action=data_transfer_speed
says:
Quote
Phone exchange:
SUTTON
Estimated line speed:
40Mb (This may vary between 35Mb and 40Mb) - Checked on 2016-01-06 12:17:42
Current line speed:
9.6 Mb

This is a huge difference in speeds.
Not to mention we are new fibre plusnet customers and we didn't get the plusnet hub one, we got the plusnet 2704n ... comon!
http://www.plus.net/support/broadband/hardware/
Quote
The Plusnet Hub One is a 4-port wireless router. Currently it's only supplied to new fibre customers.

But that's the least of our worries, we tried that router no improvement, now we are using a tp-link router to enable bandwidth control to allow it to last.
I've spoken to customer serivces many times now! They do nothing ... one said they fixed our IP Profile and should be fine now .... nope they just don't care about us, so here i am complaining about the speed.
2 REPLIES
Terranova667
Pro
Posts: 1,298
Thanks: 75
Fixes: 3
Registered: 19-02-2014

Re: Moved from BT to Plusnet and shocking down/upstream speeds

Hi, first support were wrong they cannot fix the IP profile because they don't have access to it they only have access to the plusnet profile which is added on top of the IP one. 
you can check to see what your IP profile is if you  go here  http://speedtest.btwholesale.com/
ignore the red writing just choose yes and run the speed test, when it's done choose further diagnostics and run that
paste the results here,  we can then get an idea if something is not right with the line to the cab or a plusnet profile issue. 
sjvlaw
Newbie
Posts: 2
Registered: 06-01-2016

Re: Moved from BT to Plusnet and shocking down/upstream speeds

Quote from: Terranova667
Hi, first support were wrong they cannot fix the IP profile because they don't have access to it they only have access to the plusnet profile which is added on top of the IP one.   
you can check to see what your IP profile is if you  go here   http://speedtest.btwholesale.com/
ignore the red writing just choose yes and run the speed test, when it's done choose further diagnostics and run that
paste the results here,  we can then get an idea if something is not right with the line to the cab or a plusnet profile issue. 


Yer they changed my IP Profile to 37Mbp/s yesterday and now my upload has gone up a bit ...
The results i posted was from http://speedtest.btwholesale.com/
I did it again and did the further diagnostics one:
Quote
Download speedachieved during the test was - 9.5 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-9.68 Mbps .
Additional Information:
IP Profile for your line is - 9.68 Mbps

Quote
Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps