Moved from BT infinity 1 to Plusnet fibre extra - poor speeds
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Moved from BT infinity 1 to Plusnet fibre extra - poor speeds
16-09-2017 9:52 PM
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The only changes are the company and a plusnet hub one which looks very much like the hub 5.
Connected downstream on the router is showing about 48mbps.
Anything that can be done?. I regret leaving BT already 😞
Re: Moved from BT infinity 1 to Plusnet fibre extra - poor speeds
16-09-2017 10:03 PM
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So you do know you could use your BT Hub 5 ?
The PN Hub 1 is basically the same router, so if you could copy and past the info on the Help Desk tab, you may get some more useful advice - make sure you hide sensitive info such as your username, password and SSID.
BT and PN use the same infrastructure and connections, so unless there is a fault somewhere you should get the same speeds.
Re: Moved from BT infinity 1 to Plusnet fibre extra - poor speeds
16-09-2017 10:07 PM
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Re: Moved from BT infinity 1 to Plusnet fibre extra - poor speeds
16-09-2017 10:16 PM
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Re: Moved from BT infinity 1 to Plusnet fibre extra - poor speeds
17-09-2017 10:18 AM
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No, PN,s Fibre service is based on the 40 / 2 service, you are connected higher than those speeds according to your other thread. Infinity 1 is based on a 55 / 10, your upload is higher so must be on an 80 / 20 service.
However what are you expected to get, have a look on here the DSL Checker
Re: Moved from BT infinity 1 to Plusnet fibre extra - poor speeds
on 17-09-2017 10:46 AM - last edited on 17-09-2017 1:44 PM by Mav
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Thanks again for your help.
Moderator's note by Mike (Mav): Post released from Spam Filter.
Re: Moved from BT infinity 1 to Plusnet fibre extra - poor speeds
19-09-2017 11:40 AM
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Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
WBC FTTC 18x2 Provide Availability |
WBC FTTC 18x2 Sim Availability |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||||
VDSL Range A (Clean) | 76.9 | 58.4 | 20 | 16.3 | 51.5 | Available | -- | -- | -- | -- |
Judging from the estimates above we would expect your line to be connecting at a higher rate than it is. The line itself looks quite stable:
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 50.5 Mbps | ||||
Upstream Speed | 14.4 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Voice fault suspected - contact Voice CP to progress copper issue | ||||
Bridge Tap | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Estimated Line Length In Metres | 573.1 | ||||
Upstream Rate Assessment | Reasonable | ||||
Downstream Rate Assessment | Reasonable | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-44M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2017-09-06T11:45:00 |
Re: Moved from BT infinity 1 to Plusnet fibre extra - poor speeds
19-09-2017 11:49 AM
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Gav
Re: Moved from BT infinity 1 to Plusnet fibre extra - poor speeds
21-09-2017 9:37 AM
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@Chris sorry for the delay just being sourcing a couple of corded telephones to carry out the test.
Quiet line test with phone in test socket.
Geemarc branded corded phone = crackling
Panasonic cordless = faint crackling
BT Decor corded phone = air sort of sound which doesn't change in pitch or volume (maybe normal?), but not a whistling sound or crackling.
Regards Gav
Re: Moved from BT infinity 1 to Plusnet fibre extra - poor speeds
21-09-2017 12:10 PM
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Hi Gav,
It's probably worth getting the crackling looked at by an engineer. I have raised a ticket on your account with a couple of things you could try first to resolve the problem. The ticket is: https://www.plus.net/wizard/?p=view_question&id=158299552
If you'd like an engineer visit to further investigate, just reply to the ticket to let us know.
Cheers,
Anoush
Re: Moved from BT infinity 1 to Plusnet fibre extra - poor speeds
21-09-2017 2:14 PM
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